AVP – Complaint Root Cause Analysis

3 hours ago

Noida, India Top Investment Bank Full time

Role: Assistant Vice President – Complaint Root Cause Analysis

Location: Noida | Industry: Banking & Financial Services | Level: Mid-Senior

Key Responsibilities

- Analyze customer complaints to identify root causes and systemic issues.
- Translate insights into actionable improvements across products, operations, and channels.
- Ensure compliance with complaint-handling regulations (DISP/FCA aligned).
- Lead and coach a team, driving performance and accountability.
- Communicate complex findings to stakeholders and influence change.
- Strengthen governance, controls, and risk management.

Skills & Experience

- Strong data analysis and problem-solving skills.
- Excellent communication, stakeholder management, and leadership.
- Governance and risk mindset.
- Knowledge of SQL, Python, Tableau, AI/ML, Agile methods.

Experience Range - 3 - 15 Years. (Role is open for Analyst, Asst. Manager & AVP Position)

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