L2 Subject Matter Export

Job Description Maimsd Technology is seeking a highly skilled and proactive L2 Subject Matter Expert (SME) - OSS Support to join our team. This role requires extensive experience in multi-vendor Network Management Systems (NMS) administration within large-scale environments, strong troubleshooting capabilities, and a deep understanding of ITIL processes. The ideal candidate will be instrumental in ensuring the high availability and performance of critical OSS applications and network infrastructure. Key Responsibilities: NMS Administration & Support: - Administer and troubleshoot various Multi-Vendor NMS systems, including (but not limited to) Nokia Netact, NFM-P&T, Alcatel 5620, 5620 SAM MD, CISCO IOT Service Manager, Ciena NCS/Site Manager, Fortinet FW Manager, Huawei-U2000, Samsung-USM/CMS, and Ericsson-ENM, in a large-scale environment. - Perform Application Health Checks regularly to ensure high availability and optimal performance of OSS applications. - Monitor and manage backups of the application for recovery purposes. Incident & Problem Management: - Actively troubleshoot and resolve complex infrastructure and application issues, owning problems from identification to resolution. - Join bridges and actively lead troubleshooting efforts. Engage required vendors as needed to resolve issues promptly. - Update incidents regularly with recent findings and resolutions. Change & Configuration Management: - Implement recommended Technical Support Notes provided by vendors (e.g., Nokia Care). - Manage user roles, access controls, and ensure best practices for OSS security and operations. Automation & Optimization: - Utilize scripting (Python, Bash, PowerShell) for automation of routine tasks and operational efficiencies. - Collaborate with cross-functional teams to enhance observability and monitoring solutions for OSS. Network & Cloud Technologies: - Apply strong understanding of networking protocols, IoT technologies, and security concepts. - Possess good knowledge of OpenShift, Kubernetes, Containers, VMWare, Storages, and Databases. - Demonstrate key skills in Network Security, TCP/IP, Network Troubleshooting, Security Best Practices, and System Updates. Collaboration & Communication: - Actively involved in ORCA (Operational Readiness, Capability, and Acceptance) for new projects, with or without additional scope. - Handle shift tasks, including Incident Management, OSS Monitoring, and Mail Acknowledgement. - Possess excellent communication skills in English (written and verbal) to interact effectively with internal teams, vendors, and customers. Required Skills & Qualifications: - Experience: Minimum 5+ years of experience in Multi-Vendor NMS systems administration within a large-scale environment. Technical Proficiency: - Proficiency and certification in Linux administration and troubleshooting. - Hands-on experience with scripting (Python, Bash, PowerShell) for automation. - Strong understanding of networking protocols, TCP/IP, and network troubleshooting. - Good knowledge of containerization technologies (OpenShift, Kubernetes, Containers), virtualization (VMWare), storage, and databases. - ITIL Processes: Strong understanding of Incident Management, Change Management, and Problem Management processes. - Problem-Solving: Strong analytical and problem-solving skills with meticulous attention to detail. - Security: Solid understanding of network security best practices and security concepts. - Certifications: Relevant industry certifications are often preferred (e.g., Linux certifications, network certifications). - Communication: Excellent communication skills in English (written and verbal) are essential.