Operations Manager
3 weeks ago
About the Role We are looking for a dynamic and experienced Operations Manager to oversee the daily operations performance and growth of multiple cafe outlets across the city The ideal candidate will ensure smooth functioning of all cafes maintain high service standards drive revenue manage staff and uphold brand quality You will act as the central point of coordination between outlet teams and senior management ensuring operational excellence customer satisfaction and consistent business performance Key Responsibilities A Multi-Outlet Operations Management Supervise daily operations of all cafe outlets to ensure efficiency and consistency Conduct regular outlet visits to monitor performance cleanliness food quality and adherence to SOPs Ensure all outlets comply with company standards on hygiene safety licensing and maintenance Implement operational improvements to enhance service quality and reduce costs Coordinate with vendors and suppliers to ensure timely delivery and quality of raw materials Plan and execute new outlet launches if applicable B Team Staff Management Lead guide and supervise cafe managers and staff across all outlets Ensure proper staffing levels through recruitment training and manpower planning Conduct performance evaluations and identify areas for improvement Facilitate training sessions on customer service product knowledge and operational procedures Resolve staff conflicts and ensure positive motivated work culture C Customer Service Excellence Maintain high service standards and ensure exceptional customer experience at all outlets Handle escalated customer complaints and resolve issues efficiently Gather customer feedback and implement improvements D Sales Revenue Inventory Control Monitor daily sales revenue reports and outlet performance metrics Work with cafe managers to achieve monthly sales targets Ensure proper inventory planning stock rotation and fraud prevention Track wastage analyze consumption patterns and optimize cost control Implement promotional activities to boost footfall and revenue E Cafe Manager-Specific Responsibilities Included for clarity Manage day-to-day cafe operations such as opening closing cash handling billing and staff allocation Ensure timely preparation and serving of food and beverages as per standard recipes Maintain cafe equipment and coordinate timely repairs or service Check food presentation portioning and taste consistency Oversee cleanliness ambiance and guest service quality Handle daily cash reconciliation and reporting F Reporting Coordination Prepare daily weekly monthly operational reports for management Align with finance marketing HR and logistics teams to support cafe requirements Track KPIs like footfall customer ratings staff efficiency cost percentage and product performance Qualifications Skills Required Bachelor s degree in Hospitality Business Administration or related field 4-8 years of experience in F B operations preferably multi-outlet cafe or restaurant management Strong leadership communication and team-handling skills Good understanding of P L cost control inventory management and customer service Ability to multitask stay organized and work in a fast-paced environment Knowledge of food safety hygiene FSSAI guidelines preferred
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Operations Manager
2 weeks ago
kolkata, India beBeeGeneral Manager Full timeKey Responsibilities:To effectively manage a hotel with 35-50 keys.To oversee multiple facets of operations, including front office, housekeeping, human resource management, F&B, guest experience, R&M & engineering, security & safety.To supervise various functions and human resources.To manage operational quality with attention to detail.To handle and...
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Home Manager
2 weeks ago
Rajarhat, West Bengal, India, IN Home Manager for Residential Full timeJob Description: Home ManagerPosition Title: Home ManagerLocation: Residential PremisesEmployment Type: Full-Time (flexible hours, including weekends when required)1. Position OverviewThe Home Manager is responsible for overseeing the entire household operations, ensuring smooth functioning, coordination, and maintenance of the residence. The role requires a...
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Operations Manager
6 days ago
Dankuni, Kolkata, West Bengal, India Zuci Creations pvt Ltd Full timeRole Summary - Operation Manager Operation Manager Role Overview The Operations Manager will oversee the day-to-day manufacturing operations, ensuring efficient production, maintaining quality standards, and driving continuous improvement. This role involves managing teams, optimizing resources, and ensuring adherence to safety and compliance standards. Key...
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Operations Manager
2 weeks ago
Kolkata, West Bengal, India, West Bengal Spencer's Retail Full timeAbout the CompanySpencer’s is committed to providing exceptional service and quality products across its various retail formats. Our mission is to create a customer-centric shopping experience while fostering a culture of inclusivity and teamwork.About the RoleManager – Operations will oversee and execute operational procedures and initiatives across...
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Manager - Operations
1 week ago
Kolkata, West Bengal, , India GoKhana Full time ₹ 8,00,000 - ₹ 15,00,000 per yearRoles & Responsibilities: • Must have Product knowledge. • SOPs on day -to -day operations, attendance tracking, rostering, vendor management, client management, escalation matrix, cash management & reporting format. • Attend mandatory training sessions as & when held by the head office. Conducting operations training and ensuring that the team are...
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Manager - Operations
2 weeks ago
Kolkata, West Bengal, India, West Bengal GoKhana Full timeRoles & Responsibilities:• Must have Product knowledge.• SOPs on day-to-day operations, attendance tracking, rostering, vendor management, client management, escalation matrix, cash management & reporting format.• Attend mandatory training sessions as & when held by the head office. Conducting operations training and ensuring that the team are...
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Operation Intern
1 week ago
Kolkata, West Bengal, India BAZOKI RETAIL SERVICES PVT LTD Full time**Job Description: Operation Executive Intern** **Position**: Operation Executive Intern **Location**: KOLKATA **Duration**: SIX MONTHS **Department**: Operations **Stipend**: 5000 per month **Overview**: We are seeking a detail-oriented and proactive Operation Executive Intern to join our team. The intern will assist in streamlining daily operations,...
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Operations Executive
6 days ago
Kolkata, West Bengal, India S.K. TRANSLINES PVT LTD Full timeThe Operations Executive in a logistics company is responsible for overseeing, managing, and optimizing the logistics operations to ensure the efficient and effective transportation and distribution of goods. This role involves coordinating with various departments, ensuring compliance with regulations, and continuously improving operational processes to...
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Operations Executive
1 week ago
Kolkata, West Bengal, India S.K. TRANSLINES PVT LTD Full timeThe Operations Executive in a logistics company is responsible for overseeing, managing, and optimizing the logistics operations to ensure the efficient and effective transportation and distribution of goods. This role involves coordinating with various departments, ensuring compliance with regulations, and continuously improving operational processes to...
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Operations Manager
2 weeks ago
Park Street, Kolkata, West Bengal, India Prime Services Private Limited Full timeJob Title: Operations ManagerLocation: KolkataExperience Required: Minimum 8 years in a similar industryCompensation: Up to ₹8 LPAKey Requirements:Industry Background: Candidates must be from the same/similar industry (mandatory).Designation Criteria: Must be currently designated as Operations Manager (similar work profiles/designations will not be...
