Facilities Operations Senior Associate

Job Description Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. We are looking for Facilities Senior Associate to join our environment team. You are responsible for a wide range of support in Safety & Security, Access control, CCTV, Transportation, Travel desk and other general office related departments. Let's talk about you. You are a curious person who is great at identifying problems and seeing them through to resolution. You would have the ability to multi-task and prioritize tasks. Ability to navigate and use daily all Microsoft Office applications, particularly Outlook, Word, and Excel, PowerPoint etc. The Team: AHI Environment team is accountable for Day-to-day interface with Suppliers, Contractors, Operations & Office Maintenance for undertaking routine and adhoc activities. Facilities management such as Materials & Facilities, Information Security, Campus- wide Facilities, Electrical, Water, Equipments. Collaborative approach, using strong influencing and negotiating skills with Internal/ External Main & Adhoc contractors/ vendors. Job Responsibilities The employee will be responsible for providing comprehensive support across multiple administrative and operational functions to ensure smooth and secure workplace operations. The key areas of responsibility include: Safety and Security - Ensure that all safety and security protocols are implemented and followed within the premises. - Conduct routine checks to maintain compliance with safety standards and company policies. - Coordinate with the AHI team to handle incidents, emergency procedures, and safety drills. - Support in maintaining fire safety equipment and conducting awareness sessions for employees. 2. Access Control - Manage and monitor employee and visitor access to the premises through the access card system. - Maintain accurate records of access card issuance, renewal, and deactivation. - Coordinate with IT and Security teams to resolve any access-related issues promptly. 3. CCTV Monitoring and Maintenance - Oversee the functionality and maintenance of CCTV systems across the facility. - Coordinate with vendors or service providers for repairs, system upgrades, and preventive maintenance. - Ensure video surveillance is actively monitored, and recordings are maintained as per company policy. Commute and Travel & Accommodation - Coordinate daily transport operations, including employee pick-up and drop arrangements. - Manage night shift employee transportation ensuring safety, timely pick-up/drop, and proper route planning. - Address employee transport-related queries or issues efficiently. - Act as a primary point of contact for arranging travel ticket bookings for employees (air/train), hotel accommodation domestically and internationally. - Maintain travel records and support documentation for audits purposes. - Support in contract renewals, invoice verification, and issue resolution with vendors. - Coordinate with employees working in night shifts to ensure smooth transport and security arrangements. - Address employee concerns related to facilities, travel, or transport in a timely manner. - Collaborate with other departments for smooth operational support and cross-functional coordination. - Assist in planning and execution of any office events or employee engagement initiatives. Typical Qualifications - Should be a Graduate with great communication skills - Experience of 8 to 10 years in Facility management - Flexibility to work shifts - Strong customer service orientation - Ability to multi-task and prioritize tasks - Proficiency in .MS Office Suite (Excel, Word, PowerPoint, Outlook) - Working knowledge of ticketing Tool (ServiceNow), also familiar with visitor Management Systems and Access Card Software. - Certification in Occupational Health and Safety (OHS) or Fire and Safety Management Soft and Operational Skills - Strong coordination and communication skills. - Problem-solving ability and attention to detail. - Vendor management and negotiation capabilities. - Time management and multitasking under pressure. - Understanding of workplace safety and compliance requirements. about athenahealth - Our Mission: To unleash our collective potential to transform healthcare. - Our Location: This role is located in Chennai .This office has a cafeteria, coffee cafe and outdoor space. - Our Culture: If you crave transparency, innovation and the ability to make an impact, you've come to the right place. Being an athenista is all about taking initiative, questioning the norm, making things radically simple and celebrating diversity. We are all working hard towards a cause that impacts every one of us, healthcare, and we take time to celebrate company accomplishments and our people. - Our Perks: Along with health & financial benefits, our athenistas are offered a variety of perks that promote employee wellbeing such as commuter support, tuition reimbursement, collaborative workspaces. -