Only 24h Left: Technical Customer Success Manager

3 weeks ago

Bengaluru, Karnataka, India People's Growth HR Solutions Full time

Job Title Technical Customer Success ManagerDuration 12 months with possible extensionLocation Bangalore Onsite Timings Night Shift - 5 30 PM IST to 2 30 AM ISTNotice Period Immediate Joiner - Required Benefit Free Dinner Subsidised Cab facility for coming to office for Night Shift 5 30 PM - 2 30 AM Free Cab facility for going home from office for Night Shift 5 30 PM - 2 30 AM About the Role In this role you will Support the team to define agree on the project plan scope timelines dependencies for implementation When working with specific a c benchmark practices focus areas against other players in that space Generate and share required reports as per RASCI matrix with relevant stakeholders Ensure aligned team members are meeting compliance mandates Drive resource utilization cross-collaboration and competency development within the team On a need basis oversee manage on-the-job performance of aligned team members Required Expertise 3 years relevant experience of leading a diverse team of customer success managers content developers instructional designers technical writers marketers software engineers business analysts and a overall minimum of 8 years of IT Industry experience Ability to quickly learn product functionality and SaaS ecosystem Ability to build relationships with Global stakeholders and work in a fast paced environment with moderate supervision Lead with empathy nurture diversity and inclusion Experience working in diverse cultures and practices across geographies Knowledge of Javascript CSS HTML will be an great advantage Preferred Skills Awareness of diverse cultures and practices across geographies Experience working in B2B SaaS product companies Understand the purpose of various customer IT and business applications processes and user persona Worked in any of the following industries - IT ITES Healthcare BFSI Manufacturing FMCG Oil and Gas among others Knowledge of applications like ERP CRM CLM etc such as Salesforce MS Dynamics SAP Oracle iCertis etc would be an added advantage Knowledge of Javascript CSS HTML will be an advantage Please Note We don t believe in keeping the applicants hanging and give very high importance to closing the loop irrespective of the outcome of your application We are an equal opportunity employer and value diverse people because of and not in spite of the differences We do not discriminate on the basis of race religion colour national origin ethnicity gender sexual orientation age marital status veteran status or disability status

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