Customer Care Admin

Additional Locations N ADiversity - Innovation - Caring - Global Collaboration - Winning Spirit - High PerformanceAt Boston Scientific we ll give you the opportunity to harness all that s within you by working in teams of diverse and high-performing employees tackling some of the most important health industry challenges With access to the latest tools information and training we ll help you in advancing your skills and career Here you ll be supported in progressing - whatever your ambitions Customer Care Admin Off Roll Location GurugramAt Boston Scientific you will have the opportunity to put your expertise into practice by delivering breakthrough services and solutions that create value for patients customers and employees You will be part of an agile and high performing team committed to advance science for life That s why we say that a career with Boston Scientific is more than just a job it s personal About the role Being a part of a fast growing international team that serves the need of global distributors regarding order fulfillment invoicing and shipping of products Manage shipment execution export documents creation ensuring proper compliance adherence providing timely update and exceptional customer experience Your responsibilities include Manage logistics side of Order-to-Cash for assigned global distributors Issuing export documentation in compliance with company s policies and customers requirements Ensure all shipments meet customer requirements regarding documentation packaging and transportation while meeting the forwarder cut-off times Build strong relationships with customers and internal partners like trade compliance operations finance and legal support team Support regional sales force and Business Unit Managers Submit documents to the bank for LC CAD bank contract shipments Contribute to continuously improving the service to customers and driving customer satisfaction Participate in continuous improvement activities and project management with cross-functional teams Address specific customer requests and enquiries and liaise with internal stakeholders as needed Communicate effectively with internal and external stakeholders to keep them informed of status of the process and orders shipments Maintain a correct and updated administration Act as a team member in support of department objectives Ensure compliance to the applicable procedures local legislation and OFAC BIS licenses when applicable What we are looking for Must Have Education level Bachelor Customer Centric mindset Good interpersonal and communication skills Experience in the area of Customer Service and Order-to-Cash process Experience with SAP and Excel Nice to have Experience in handling Letter of Credit requirements Experience in export services and logistics Experience with Salesforce com Service Cloud Experience in MedTech industry What we can offer to you Working in an international environment Attractive benefits package A team-oriented company culture Excellent training development programs Company with a purposeful mission Requisition ID 607427As a leader in medical science for more than 40 years we are committed to solving the challenges that matter most - united by a deep caring for human life Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives create value for our customers and support our employees and the communities in which we operate Now more than ever we have a responsibility to apply those values to everything we do - as a global business and as a global corporate citizen So choosing a career with Boston Scientific NYSE BSX isn t just business it s personal And if you re a natural problem-solver with the imagination determination and spirit to make a meaningful difference to people worldwide we encourage you to apply and look forward to connecting with you