▷ [Only 24h Left] Senior Associate - Customer Care Gurgaon

6 days ago


Gurgaon Haryana, India Talent Leads Consultants Full time

Key Responsibilities U Resolution of Queries Resolve all escalated largely CEO escalations complaints from Agent Advisor Customers within the defined Service Level Agreement s Ensure adherence to documented processes procedures and controls Liaise with other support units in Home Office such as Operations Products Actuaries Finance Admin IT to ensure that all local queries complaints are resolved Ensure follow up with customers Agents to ensure complete satisfaction Publish MIS and Dashboards U Data Analysis Help in Root cause analysis of Queries Complaints received Strictly follow the Escalation Matrix



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