Technical Customer Support Lead

3 hours ago

Chennai, India Canvendor Full time

#Urgent_Opening_for Canvendor

#Hiring: Technical Customer Support Lead - TCSL (5+ Years Experience) | Chennai | Immediate to 30 Days

Job Title : Technical Customer Support Lead

Years of Experience: 5+ Years

Location : Chennai

Work Mode: Based out of Chennai , with the ability to commute into the office 2-3 days per week (hybrid working arrangement)

Domain: Automotive, Mobility and Vehicle insights

About Job

Responsibilities:

• Self-motivated and proactive, with a strong sense of ownership and a passion for improving customer support processes and outcomes

• Excellent written and verbal communication skills, with the ability to convey technical concepts clearly and professionally

• Highly organized and able to manage multiple priorities in a fast-paced, dynamic environment

• Strong analytical skills with intermediate to advanced proficiency in Excel; experienced in working with large data sets to identify trends and resolve complex issues

• Skilled at identifying root causes and structuring logical, data-backed recommendations for operational improvements

• Detail-oriented with a commitment to accuracy, quality, and data security

• Comfortable working cross-functionally and across time zones, with partial overlap with US business hours

• Intermediate understanding of technical systems, APIs, and SQL

• Experience working with support ticketing systems such as Jira Service Desk; reporting and project configuration experience is a plus

• Familiarity with customer invoicing, billing, or finance operations in a SaaS or B2B environment is preferred

• 5 to 7 years of experience in SaaS technical support, customer operations, or similar project focused roles.

If interested kindly share your updated CV to ramas@canvendor.com

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