Front Office Associate

3 weeks ago

Chennai, Tamil Nadu, India IHG Hotels & Resorts Full time
Job Description

First impressions count. To get our guests memorable experiences off to an unforgettable start, we re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

A little taste of your day-to-day:

- Every day is different, but you ll mostly be:
- Kicking off truly memorable guest experiences with the warmest of welcomes
- Acknowledging IHG Rewards Club members and returning guests in person or over the phone
- Taking, managing, and receiving payments for guest bookings
- Making the check-in and check-out process feel swift and seamless
- Staying one step of our guests needs to anticipate requests and offer tailored recommendations
- Being our guests trusted contact - helping with everything from bill issues to restaurant recommendations

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