BPO Ops. Manager

4 weeks ago

Surat, Gujarat, India Cyfuture Full time
Job Description

Roles & Responsibilities:

- Must have great understanding about BPO Matrix.
- Skills for planning, assigning and directing work.
- Meet or exceed KRA's of all team members - New training and ongoing training of team members
- Responsible for revenue generation of assigned process and span
- Responsible for achieving desired client KPI's throughout and align team to deliver the desired results.
- Responsible for direct client communication in terms of any deliverables asked and demanded by the client - Hold team meetings on a regular basis with the direct reports.
- Document and communicate system and business process gaps.
- Ensure process operates efficiently according to client and company measures.
- Be directly responsible towards fostering the development of your team by motivating.
- Strong Client Handling Skills.

Required Candidate profile

- Minimum of 5 years of experience as an operation Manager from any Domestic Voice process.
- Non-BPO experienced profiles will not be considered.
- Good communication, Analytical, and leadership skills.

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