Senior Centre Manager

3 days ago

Surat, Gujarat, India Bajaj Finserv Lending Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year
Job Description

Job Purpose

Responsible for doing village surveys, getting new customers, doing CGT, house verification and income assessment, doing quality sourcing, and ensuring collections and recoveries are done as per the group/centre meeting schedule. Maintain healthy customer relationships on ground in the location.

Duties and Responsibilities
  • Conduct village surveys and do prospecting in selected villages, explain BFL MFI JLG product offerings to all who attend prospecting briefing.
  • Source new customers in the locations allocated, form JLG groups, and promote financial literacy amongst potential borrowers.
  • Collect all information needed for sourcing, data entry/upload, and/or validate documents on LOS, follow entire sourcing process as defined in SOP.
  • Coordinate with BM for required approvals and Credit Ops officer at branch for disbursements as per process.
  • Plan center meetings of customers and notify customers in advance of the schedule, ensure 100 PERCENT participation of borrowers in the center meetings. Resolve customer queries and promote top ups/cross sell as defined for the branch. Manage a portfolio of customers.
  • Ensure collections are done from customers as per scheduled center meeting days, ensure 100 PERCENT deposition of recovery done in defined points of disposition as per SOP.
  • Carry out end-use monitoring of loans as per the process.
  • Maintain healthy and cordial relationships with all potential and existing borrowers, ensure 100 PERCENT compliance and good conduct on all SOPs and practices as defined in the branch operating model.
  • Create a daily report of tasks planned and executed and submit to Branch Manager.
  • Ensure recovery disposition reconciliation is done with Credit and Ops Officer as per schedule.
  • Ensure critical parameters like lead to login are executed as per matrix.
  • Maintain center meeting discipline, follow SOPs and code of conduct.
Major Challenges
  • Quality sourcing and achieving targets as defined.
  • Regular collections and maintaining customers in the current bucket, regularizing and normalizing delinquent customers.
  • Compliance on all business parameters, zero audit findings on his/her sourced customer segment/portfolio.
Locations - Basic Section Job Level

GB01

Job Title

Senior Centre Manager - Microfinance, MFI GL North, Sales - CM

Job Location
  • Country: India
  • State: GUJARAT
  • Region: West
  • City: Surat
  • Location Name: Pardi Zankhari FI
  • Tier: Tier 2

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