Process and Comm Training Analyst

6 days ago

Chennai India NTT Data Full time

Job Description - Facilitates multi-week new hire training for Processing Associates (Academies) - Performs analysis to understand client transactions in order to create process improvements. - Reviews and standardizes content as well as tailors material for specific situation. - Creates content for high-end (difficult/complex) topics. - Conducts/facilitates training on high-end (difficult/complex) topics. - Acts as consultant for respective service lines. - Leads development, design, delivery, evaluation, and management of training programs for the respective service line. - Participate in project transitions such as product launches. - Prepares training material and transition documents for new processes, accounts & clients programs for the respective service line. - May mentor a group of junior trainers. This is a BPO Process & Communication Trainer for Insurance TPA.

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