Process and Comm Training Analyst

2 days ago


Chennai, Tamil Nadu, India NTT DATA North America Full time ₹ 9,00,000 - ₹ 12,00,000 per year
  • Facilitates multi-week new hire training for Processing Associates (Academies) 
  • Performs analysis to understand client transactions in order to create process improvements.
  • Reviews and standardizes content as well as tailors material for specific situation.
  • Creates content for high-end (difficult/complex) topics.
  • Conducts/facilitates training on high-end (difficult/complex) topics.
  • Acts as consultant for respective service lines.
  • Leads development, design, delivery, evaluation, and management of training programs for the respective service line.
  • Participate in project transitions such as product launches.
  • Prepares training material and transition documents for new processes, accounts & clients programs for the respective service line.
  • May mentor a group of junior trainers.

This is a BPO Process & Communication Trainer for Insurance TPA.



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