Process And Comm Training Analyst

21 hours ago

Chennai Tamil Nadu, India NTT DATA Full time

NTT Data Services is Hiring Top 10 Global Services Firm is seeking Process Sr Trainers for our Business Process Outsourcing BPO Center in Chennai The Company NTT DATA Services is a top 10 global services company and part of the NTT Group a Fortune 29 telecommunications and services company based in Japan We operate with 60 000 professionals in 36 countries Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed reduce costs with less risk and increase productivity to enable growth The Opportunity For more than 30 years our Business Process Outsourcing BPO team has implemented the processes and technologies for our clients that bring about real transformation for customers of all sizes Our end-to-end administrative services help streamline operations improve productivity and strengthen cash flow to help our customers stay competitive and improve member satisfaction In these roles you will be responsible for Conducting managing industry process compliance refreshers internal certification programs as applicable Conducting Training Needs Analysis creating course calendars and ensuring adherence to training calendars Developing managing content SOPs and training materials as per NTT client standards Evaluating impact to business by measuring training effectiveness feedback on training performance during training and on the job performance Reporting training progress and training dashboards to management Requirements for this role include Overall 5 year s of experience in BPO US Healthcare Domain Training 3 year s of experience in the US Healthcare industry that required an understanding of basic healthcare concepts 2 years s of experience in conducting new hire refresher and compliance training for team members in US Healthcare Domain Work shifts for this position will be scheduled between Monday-Friday IST Shift 1 2 PM to 12 AM Shift 2 6 PM to 3 AM The shift timings can be changed as per client requirements Additionally resources may have to do overtime and work on weekends basis business requirement

  • Process and Communication Training Analyst

    2 weeks ago

    Chennai, Tamil Nadu, India NTT DATA Global Delivery Services Ltd Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Process and Comm Training AnalystFacilitates multi-week new hire training for Processing Associates (Academies) Performs analysis to understand client transactions in order to create process improvements. Reviews and standardizes content as well as tailors material for specific situation. Creates content for high-end (difficult/complex) topics. ...

  • Process and Comm Training Analyst

    1 week ago

    Chennai, India NTT DATA Services Full time

    Trains employees in different facets of Insurance TPA operations for both voice and non-voice processes. Conducts training needs analysis in conjunction with the teams to plan for the training programs required for employees to ensure that client SLAs are met. Designs training materials for new hire training as well as for upskilling and redeployment....

  • Process and Comm Training Analyst

    1 week ago

    Chennai, India NTT Full time

    JOB DESCRIPTION Trains employees in different facets of Insurance TPA operations for both voice and non-voice processes. Conducts training needs analysis in conjunction with the teams to plan for the training programs required for employees to ensure that client SLAs are met. Designs training materials for new hire training as well as for upskilling and...

  • Process and Comm Training Analyst

    2 days ago

    Chennai, Tamil Nadu, India NTT DATA Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Designs training materials for new hire training as well as for upskilling and redeployment. Facilitates multi-week new hire training for Contact Center Associates (Academies) - email & chat Performs analysis to understand client transactions in order to create process improvements. Participate in project transitions such as product launches. Prepares...

  • Salesforce Business Analyst/Client Manager

    2 weeks ago

    tamil nadu, India Pashtek • Salesforce and SAP Partner Full time

    Location: Chennai, India — Onsite (Work from Office) Shift: 2nd Shift (IST) with strong US time-zone overlap (Mon–Fri) Company: Pashtek Experience: 4–8+ years (client-facing) Comp: Competitive + performance bonus (DOE) + shift allowance Start: ASAPAbout the RolePashtek is hiring a Salesforce Business Analyst / Client Manager to serve as the primary...

  • Salesforce Business Analyst/Client Manager

    2 weeks ago

    tamil nadu, India Pashtek • Salesforce and SAP Partner Full time

    Location: Chennai, India — Onsite (Work from Office) Shift: 2nd Shift (IST) with strong US time-zone overlap (Mon–Fri) Company: Pashtek Experience: 4–8+ years (client-facing) Comp: Competitive + performance bonus (DOE) + shift allowance Start: ASAP About the RolePashtek is hiring a Salesforce Business Analyst / Client Manager to serve as the primary...

  • Program Coordinator

    6 days ago

    Chennai, Tamil Nadu, India JETS Edutech and Training Full time

    **Job Title**: Educational Training Program Coordinator **Location**: Remote **Job Type**: Freelance / Part-time **About the Role** We are seeking an enthusiastic and organized **Program Coordinator** to manage and support our training programs designed for **Parents, Teachers, Students, and Working Professionals**. This role is ideal for individuals with...

  • Process Executive

    5 days ago

    Chennai, Tamil Nadu, India Prodapt Full time

    Overview We are seeking a dynamic and experienced Technical Trainer to join our Frontier team The ideal candidate will be responsible for designing and delivering training programs that enhance the technical skills of our employees and improve overall service quality The Technical Trainer will play a crucial role in onboarding new hires and providing ongoing...

  • Process Executive

    2 weeks ago

    Chennai, Tamil Nadu, India Prodapt Full time

    **Overview**: **Responsibilities**: Develop and implement comprehensive training programs for new and existing employees on technical customer support. Conduct engaging training sessions using a variety of instructional techniques, including hands-on demonstrations, group discussions, and e-learning modules. Assess training needs through training needs...

  • Salesforce Business Analyst/Client Manager

    2 weeks ago

    Chennai, India Pashtek • Salesforce and SAP Partner Full time

    Location: Chennai, India — Onsite (Work from Office) Shift: 2nd Shift (IST) with strong US time-zone overlap (Mon–Fri) Company: Pashtek Experience: 4–8+ years (client-facing) Comp: Competitive + performance bonus (DOE) + shift allowance Start: ASAPAbout the RolePashtek is hiring a Salesforce Business Analyst / Client Manager to serve as the primary...