Process And Comm Training Analyst

4 weeks ago

Chennai Tamil Nadu, India NTT DATA Full time

NTT Data Services is Hiring Top 10 Global Services Firm is seeking Process Sr Trainers for our Business Process Outsourcing BPO Center in Chennai The Company NTT DATA Services is a top 10 global services company and part of the NTT Group a Fortune 29 telecommunications and services company based in Japan We operate with 60 000 professionals in 36 countries Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed reduce costs with less risk and increase productivity to enable growth The Opportunity For more than 30 years our Business Process Outsourcing BPO team has implemented the processes and technologies for our clients that bring about real transformation for customers of all sizes Our end-to-end administrative services help streamline operations improve productivity and strengthen cash flow to help our customers stay competitive and improve member satisfaction In these roles you will be responsible for Conducting managing industry process compliance refreshers internal certification programs as applicable Conducting Training Needs Analysis creating course calendars and ensuring adherence to training calendars Developing managing content SOPs and training materials as per NTT client standards Evaluating impact to business by measuring training effectiveness feedback on training performance during training and on the job performance Reporting training progress and training dashboards to management Requirements for this role include Overall 5 year s of experience in BPO US Healthcare Domain Training 3 year s of experience in the US Healthcare industry that required an understanding of basic healthcare concepts 2 years s of experience in conducting new hire refresher and compliance training for team members in US Healthcare Domain Work shifts for this position will be scheduled between Monday-Friday IST Shift 1 2 PM to 12 AM Shift 2 6 PM to 3 AM The shift timings can be changed as per client requirements Additionally resources may have to do overtime and work on weekends basis business requirement

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