Customer Care Executive

3 weeks ago

Jaipur, Rajasthan, India Fancy Pastels - Avrat Fashion Private Limited Full time
Job Title: Customer Care Executive

Location: Jaipur, Rajasthan (On-site)

Company: Fancy Pastels | Avrat Fashion Private Limited

About Fancy Pastels:

Founded in 2017, Fancy Pastels is a Jaipur-based fashion brand creating thoughtfully handcrafted vacation wear that celebrates the art and culture of Rajasthan. We cater to a discerning clientele in India and abroad, offering women's wear, menswear, and kidswear with exclusive prints, luxurious fabrics, and timeless designs.

Role Overview:

We're looking for a proactive and empathetic Customer Care Executive to be the voice of Fancy Pastels for our customers. You'll be responsible for ensuring every customer interaction reflects our brand's warmth, efficiency, and high service standards. Your role will involve managing queries, resolving concerns, and providing an exceptional post-purchase experience to build trust and loyalty.

Key Responsibilities:

- Handle customer inquiries via email, phone, WhatsApp, and social media DMs in a prompt and professional manner.
- Track and manage customer orders, returns, and exchanges, ensuring timely updates are shared.
- Resolve customer complaints with empathy and a solutions-driven approach, escalating to management when required.
- Coordinate with the operations and logistics team for order fulfillment and issue resolution.
- Maintain accurate records of interactions, issues, and resolutions in CRM tools.
- Gather customer feedback and share insights with the team to improve products and services.
- Uphold brand tone of voice and ensure every communication enhances the customer experience.

Requirements:

- Bachelor's degree or equivalent experience.
- 1–3 years of experience in customer service, preferably in e-commerce or fashion retail.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities with a customer-first mindset.
- Ability to multitask and work in a fast-paced environment.
- Proficiency with CRM software, email tools, and basic Excel.

What We Offer:

- A collaborative work environment in a creative, fast-growing fashion brand.
- Opportunities to learn about premium fashion retail and customer experience excellence.
- Competitive salary based on experience.

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