(15h Left) Team Leader

4 weeks ago

Vadodara, India Vaco Binary Semantics Full time

We are seeking a proactive and experienced Team Leader for our Inside Sales team in the E-commerce domain The ideal candidate will be responsible for leading a team of Inside Sales Executives driving sales performance ensuring customer satisfaction and contributing to the company s revenue targets Key Responsibilities Team Management - Lead mentor and motivate a team of Inside Sales Representatives - Monitor individual and team performance against KPIs and targets - Provide coaching and regular feedback to improve team productivity and effectiveness Sales Operations - Drive revenue growth through effective lead management pipeline conversion and customer engagement - Ensure timely follow-up and closure of leads generated via various channels inbound outbound digital - Collaborate with the marketing team to align sales strategies with promotional campaigns Reporting Analysis - Track and report on daily weekly and monthly sales metrics - Analyze performance data to identify trends opportunities and areas for improvement - Prepare presentations and reports for senior management Process Optimization - Develop and implement standard operating procedures SOPs for sales processes - Ensure adherence to sales protocols and CRM usage Recommend and execute process improvements to enhance efficiency Customer Engagement - Handle escalated client issues and ensure high customer satisfaction - Build and maintain strong relationships with key customers and partners Key Requirements - Master s degree in Business Administration Marketing or related field MBA preferred - 3 to 5 years of experience in Inside Sales with at least 1-2 years in a leadership role - Proven experience in operations management and team leadership - Strong analytical and problem-solving skills - Strong understanding of the E-commerce industry and sales lifecycle - Proficiency in CRM tools e g Salesforce Zoho NGUCC - Excellent communication negotiation and interpersonal skills - Ability to work in a fast-paced target-driven environment Key Skills Competencies - Leadership Team Management- Sales Strategy Execution- Performance Monitoring Reporting- Customer Relationship Management- Problem-solving and Decision-making- Time Management Organizational SkillsEligibility - E-commerce experience preferred - Team handling experience of minimum 3 years- Should have handled a team of 20 agents ref updazz com

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