Senior Business Director

Established in 2004 OLIVER is the world s first and only specialist in designing building and running bespoke in-house agencies and marketing ecosystems for brands We partner with over 300 clients in 40 countries and counting Our unique model drives creativity and efficiency allowing us to deliver tailored solutions that resonate deeply with audiences As a part of The Brandtech Group we re at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work Our AI solutions enhance efficiency spark creativity and drive insightful decision-making empowering our teams to produce innovative and impactful results Job Title Senior Business Director Location Mumbai India About the role Sitting on the agency s Leadership Team the role will be a mixture of business development client management and operational management You will lead account teams as well as our organic growth and business growth efforts This role is ideally suited to a strategic thinker who also loves rolling up their sleeves someone who loves partnering at a high level with existing clients as well as chasing and closing deals You will also be responsible for overseeing the go-to-market strategy of our OLIVER proposition and our external marketing efforts What you will be doing Leadership This role will sit as part of the India Leadership Team You will be expected to have experience building leading and motivating teams through change and be a strong cultural advocate for the brand Manage a team of 120 FTEs across client operations creative and people verticals Business Management Responsible for managing a P L upwards of 25-30 CR annually Achieve growth targets annually Negotiation of rate cards to account for inflationary increases and increments Increase number of brands working with OLIVER to ladder up to the business growth Ensure seamless global to local roll out of initiatives like AI Client Management Lead client capabilities and output Manage client stakeholders both local and regional Manage procurement stakeholders both local and regional especially leading the front on negotiations Sharing and demonstrating best-practice across client management Keeping very close to client needs understanding satisfaction levels and their perception of us measured against CSAT and NPS scores Working with inter-agency teams to develop and improve the services that clients want and need Final point of escalation for client issues and point of support for agency teams Owner and partner of C-Suite level client relationships People Management Ensuring productive collaboration of our account management strategy creative and delivery teams Contributing to a positive meaningful high-performance working culture Making new business everybody s business - acting as an agency leader in new business by supporting new business and marketing in all areas including PR case studies and award entries What you need to be great in this role Prior experience of senior client management role with both client management and operational experience Experience of managing multiple clients across wide and varied revenue scales both local and across APAC Previous experience operating as a Managing Partner or at a similar level position Excellent client management skills and the ability to inspire and lead others to follow your best practice Proven leadership ability Pitch RFI and proven new business acumen with a solid conversion rate Proof of delivering long standing client relationships and organic growth Clear and inspiring presentation skills with a strong and concise communication style Fluency with standard Mac PC Office software including Keynote PowerPoint and Excel Strong integrated background Strong recruitment and retention strategies as a part of people management Strong negotiation skills and proven inflation of yoy contracts and retainers Passion for and inquisitive about AI and new technologies Understanding and knowledge of AI tools is beneficial but ability to learn and digest benefits and features of AI tools is critical Req ID 14801 LI-AS2 LI-Onsite Our values shape everything we do Be Ambitious to succeed Be Imaginative to push the boundaries of what s possible Be Inspirational to do groundbreaking work Be always learning and listening to understand Be Results-focused to exceed expectations Be actively pro-inclusive and anti-racist across our community clients and creations OLIVER a part of the Brandtech Group is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential and individual differences are valued and respected All applicants shall be considered for employment without regard to race ethnicity religion gender sexual orientation gender identity age neurodivergence disability status or any other characteristic protected by local laws OLIVER has set ambitious environmental goals around sustainability with science-based emissions reduction targets Collectively we work towards our mission embedding sustainability into every department and through every stage of the project lifecycle