(Immediate Start) Deployment Officer

Job Description

WHO WE ARE

Sapaad is a global leader in unified commerce platforms, delivering world-class software solutions for the food and beverage industry. Our flagship product, also named Sapaad, has achieved remarkable success over the past decade, empowering thousands of F&B businesses across 40+ countrieswith many more coming onboard each day.

Driven by a passionate team of developers, designers, and product experts, Sapaad is constantly evolvingintroducing innovative, industry-defining features that set the benchmark for F&B tech. Headquartered in Singapore, with offices across five countries, Sapaad is backed by seasoned technology veterans with deep expertise in web, mobility, and e-commerce.

JOB OVERVIEW

Are you passionate about technology and love helping customers succeed At Sapaad, were a global leader in all-in-one unified commerce platforms, delivering world-class software solutions. Our flagship product, Sapaad, has served thousands of restaurants worldwide over the past decade and continues to grow rapidly.

Were looking for Customer Solutions Engineers / Deployment Officersdynamic, creative individuals who thrive in a fast-paced, product-driven environment and are passionate about web and mobile technologies. This role combines technical expertise, customer engagement, and product advocacy to deliver world-class solutions and support.

Why join Sapaad

Work on a global SaaS product trusted by thousands of restaurants

Lead deployments, onboarding, and customer training

Engage directly with customers to drive satisfaction and success

Collaborate with a fast-paced, innovative team of developers, designers, and product experts

Grow your career in a dynamic, product-focused environment

WHAT YOULL DO

Product & Customer Expertise

- Develop a deep understanding of Sapaads software products and services
- Act as the primary point of contact for customers in your city, building trust-based relationships
- Understand each clients business requirements and configure their Sapaad account accordingly

Deployment & Training

- Lead onboarding and deployment activities at customer sites, including hardware setup (POS terminals, printers, KDS, etc.)
- Conduct training sessions for restaurant staffcashiers, managers, and F&B managers
- Share best practices to help restaurants maximize the value of Sapaad

Support & Troubleshooting

- Provide remote and on-site support, ensuring high availability for your portfolio of customers
- Take ownership of user issues, track tickets, collaborate with engineering, and report on root causes
- Escalate critical issues promptly while coordinating with internal teams for resolution

Customer Engagement & Advocacy

- Communicate with users in clear, friendly, and professional language (verbal and written)
- Proactively engage with clients to anticipate needs and offer solutions
- Delight customers and turn them into brand ambassadors for Sapaad

YOURE A STRONG FIT IF YOU HAVE

- 02 years of experience in software deployment, technical support, or account management in F&B, POS, or SaaS domains
- Strong knowledge of hardware setup and troubleshooting (POS systems, printers, networks)
- Excellent communication skills in English and at least one regional Indian language (Hindi, Tamil, Telugu, Kannada, Bengali, etc.)
- Ability to train and educate end users across different roles
- Strong problem-solving skills, independent thinking, and ability to work under pressure
- Highly available and willing to travel locally within the assigned metro city for client visits
- Passion for technology, customer success, and delivering great user experiences