Deployment Officer

4 weeks ago

India Sapaad Full time

WHO WE ARE

Sapaad is a global leader in unified commerce platforms, delivering world-class software solutions for the food and beverage industry. Our flagship product, also named Sapaad, has achieved remarkable success over the past decade, empowering thousands of F&B businesses across 40+ countries—with many more coming onboard each day.


Driven by a passionate team of developers, designers, and product experts, Sapaad is constantly evolving—introducing innovative, industry-defining features that set the benchmark for F&B tech. Headquartered in Singapore, with offices across five countries, Sapaad is backed by seasoned technology veterans with deep expertise in web, mobility, and e-commerce.


JOB OVERVIEW

Are you passionate about technology and love helping customers succeed? At Sapaad, we’re a global leader in all-in-one unified commerce platforms, delivering world-class software solutions. Our flagship product, Sapaad, has served thousands of restaurants worldwide over the past decade and continues to grow rapidly.


We’re looking for Customer Solutions Engineers / Deployment Officers—dynamic, creative individuals who thrive in a fast-paced, product-driven environment and are passionate about web and mobile technologies. This role combines technical expertise, customer engagement, and product advocacy to deliver world-class solutions and support.


Why join Sapaad?

✅ Work on a global SaaS product trusted by thousands of restaurants

✅ Lead deployments, onboarding, and customer training

✅ Engage directly with customers to drive satisfaction and success

✅ Collaborate with a fast-paced, innovative team of developers, designers, and product experts

✅ Grow your career in a dynamic, product-focused environment


WHAT YOU’LL DO

Product & Customer Expertise

  • Develop a deep understanding of Sapaad’s software products and services
  • Act as the primary point of contact for customers in your city, building trust-based relationships
  • Understand each client’s business requirements and configure their Sapaad account accordingly

Deployment & Training

  • Lead onboarding and deployment activities at customer sites, including hardware setup (POS terminals, printers, KDS, etc.)
  • Conduct training sessions for restaurant staff—cashiers, managers, and F&B managers
  • Share best practices to help restaurants maximize the value of Sapaad

Support & Troubleshooting

  • Provide remote and on-site support, ensuring high availability for your portfolio of customers
  • Take ownership of user issues, track tickets, collaborate with engineering, and report on root causes
  • Escalate critical issues promptly while coordinating with internal teams for resolution

Customer Engagement & Advocacy

  • Communicate with users in clear, friendly, and professional language (verbal and written)
  • Proactively engage with clients to anticipate needs and offer solutions
  • Delight customers and turn them into brand ambassadors for Sapaad


YOU’RE A STRONG FIT IF YOU HAVE

  • 0–2 years of experience in software deployment, technical support, or account management in F&B, POS, or SaaS domains
  • Strong knowledge of hardware setup and troubleshooting (POS systems, printers, networks)
  • Excellent communication skills in English and at least one regional Indian language (Hindi, Tamil, Telugu, Kannada, Bengali, etc.)
  • Ability to train and educate end users across different roles
  • Strong problem-solving skills, independent thinking, and ability to work under pressure
  • Highly available and willing to travel locally within the assigned metro city for client visits
  • Passion for technology, customer success, and delivering great user experiences

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