CRM Analyst

5 days ago

Chennai India Hitachi Energy Full time

Job Description

The Opportunity

We are seeking a CRM Analyst to manage and optimize our Salesforce platform, ensuring it aligns with business objectives and enhances customer relationship management processes. The CRM Analyst will work closely with sales, marketing, and customer support teams to provide actionable in-sights, streamline workflows and improve the overall Salesforce visibility.

How You'll Make An Impact

- You will configure, maintain, and manage the Salesforce platform to meet organizational needs, analyse Salesforce data to provide insights and recommendations that drive sales and marketing strategies.
- You will develop and maintain dashboards and reports to track key performance indicators (KPIs) for sales, marketing, and customer support teams, monitor CRM usage and user activity, identifying areas for improvement or training.
- You will collaborate with cross-functional teams to understand business processes and suggest enhancements within Salesforce, implement solutions to streamline workflows, improve efficiency, and enhance the user experience.
- You will support integration of Salesforce with other business tools and platforms.
- You will provide training and support to Salesforce users to maximize platform adoption and effectiveness.
- You will troubleshoot and resolve user issues, escalating as needed. Document processes, best practices, and training materials.
- You will work with leadership to align CRM strategies with business objectives. Identify trends and opportunities to enhance customer relationships and improve sales effectiveness.
- You will stay updated on Salesforce features, updates, and industry best practices to recommend improvements.
- You will be responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
- Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your Background

- You hold a bachelor's degree in Business, Information Systems, or a related field.
- Should have 4+ years of experience as a Salesforce Administrator or Analyst (desirable) or a relevant role experience.
- Proficiency in Salesforce Sales Cloud, Service Cloud, and Marketing Cloud.
- Ability to work independently and manage multiple projects simultaneously.
- Strong analytical skills with experience in data analysis and reporting tools.
- Salesforce Administrator Certification is highly desirable.
- Excellent communication and interpersonal skills, proficiency in both spoken & written English language is required.

Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives.

With over a century in pioneering mission-critical technologies like high-voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time balancing soaring electricity demand, while decarbonizing the power system.

Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD. We welcome you to apply today.

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