Senior Sales Operations Analyst

Job Description

About Us

At SentinelOne, we're redefining cybersecurity by pushing the limits of what's possibleleveraging AI-powered, data-driven innovation to stay ahead of tomorrow's threats.

From building industry-leading products to cultivating an exceptional company culture, our core values guide everything we do. We're looking for passionate individuals who thrive in collaborative environments and are eager to drive impact. If you're excited about solving complex challenges in bold, innovative ways, we'd love to connect with you.

What are we looking for

SentinelOne is seeking a Sr. Sales Operations Analyst to support critical functions across the Order Operations team including order management & quote support. This role will interact closely with our internal sales & finance teams, as well as our partners and distributors. In addition to managing & resolving quote and order support cases, the Sr. Sales Operations Analyst will also identify trends and fix root causes to improve the overall order and quoting processes for our stakeholders. This role will also be an escalation point for other members of the Order Operations team when they need assistance, as well as, train & mentor new members of the team. The Sr. Sales Operations Analyst will report to the Sr. Manager of Order Operations.

What will you do

- Ensure that orders are processed and expedited with accuracy
- Understand and adhere to Accounting guidelines for order bookings
- Perform month-end (and quarter-end) close tasks associated with bookings
- Manage all aspects of the Order Operations email queue including frontline support to our Sales teams, team capacity, case prioritization, SLAs, & escalation support.
- Provide support to the sales organization in terms of data requests for customer and order information
- Partner with Sales, Deal Desk, Finance and Onboarding teams, etc. to resolve order & quote issues
- Reporting and analytics pertaining to order management & quoting
- Evaluate and implement ways to automate and improve current processes, tools and dashboards to drive operational and productivity improvements for Sales & Partners
- Act as the overall subject matter expert (SME) for the Order Ops team on all our quoting processes
- Provide Quote and Deal Support to Sales/Deal Desk/Finance (Experience with SFDC CPQ Required)
- Experience with AWS and GCP Marketplace Operations/Offer Management
- Monitor marketplace listings for accuracy, completeness, and compliance with platform guidelines and regulations.
- Liaise with Sales/Partners and MP team as needed to structure and execute offers
- Drive related quote & order projects as needed to support Sales and the organization's overall priorities for building scale into our systems and processe

What skills and knowledge should you bring

- University degree preferred with 5+ years of experience in high tech Order Management, Sales Operations or Revenue Operations
- Possess a solid understanding of CRM systems, opportunities, contracts, and sales process; Salesforce.com (SFDC) experience required
- Deep understanding of CPQ systems and quoting processes
- An ideal candidate will have strong attention to detail but will also have what it takes to handle working in a fast-paced environment while supporting a Sales organization
- Strong interpersonal, organizational, communication, & customer services skills

SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

SentinelOne participates in the E-Verify Program for all U.S. based roles.