Customer Services Professional

3 weeks ago

Chennai, Tamil Nadu, India Siemens Full time

Dear Aspirant We empower our people to stay resilient and relevant in a constantly changing world We re looking for people who are always searching for creative ways to grow and learn People who want to make a real impact now and in the future Does that sound like you Then it seems like you d make a great addition to our vibrant international team We are looking for Customer Services Professional You ll make an impact by Managing and monitoring all installed charger systems infrastructure for light and heavy-duty vehicles Monitor functionality of AC DC chargers installed in various locations remotely Troubleshoot any issues encountered with AC DC charging units and propose solutions Interact with clients and installers located across the globe to resolve their issues with the product Provide 2nd and 3rd level software support by liaising with vendors and other IT personnel for problem resolution Address and route service tickets towards their proper resolution Conduct health check of electrical vehicle EV chargers check log files to find root cause of the issue Provide Weekly Monthly reports on tickets service requests worked Write and submit timely reports on performance targets and customer queries Use your skills to move the world forward Overall 2-4 years of experience as an Ansible Developer B E B Tech M Tech Computer Science Information Science Electronics Analytical skill for logs troubleshooting Excellent Communication socially confident Flexible to work in any shifts Customer oriented attitude with professionalism Strong multitasking time management and target achieving skills Analytical skill for log entries troubleshooting Knowledge of Grafana Prometheus monitoring tool Communicative socially confident Flexible to work in any shifts Customer oriented attitude with professionalism Strong multitasking time management and target achieving skills Create a better TomorrowWithUs This role is based in Pune where you ll get the chance to work with teams impacting entire cities countries - and the shape of things to come We re Siemens A collection of over 312 000 minds building the future one day at a time in over 200 countries We re dedicated to equality and we encourage applications that reflect the diversity of the communities we work in All employment decisions at Siemens are based on qualifications merit and business need Bring your curiosity and imagination and help us shape tomorrow Find out more about Siemens careers at www siemens com careers Find out more about the Digital world of Siemens here

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