Senior Associate- Logistics

Purpose of the Job Acts as liaison between Sales Operations and Vendors to ensure smooth transactions with a heavy focus on customer service and process improvements Assesses audits and proposes and implements revision of methods of operation policies and procedures or other changes to reduce costs improve customer experience and improve processes Primarily Roles Responsibilities Manage all aspects of shipping routes and delivery specifically with regard to customer satisfaction Proactively anticipates and defuses potential customer and vendor problems related to freight packaging and delivery Develop and implement transportation strategies for both international and domestic freight services Audits freight Invoices domestic and International and the freight applied to sales orders Approves and or recommend invoice payment Responsible for improving the routing of all shipments to achieve cost reductions in transportation costs Create and maintain key freight KPIs for the logistics operations compiles information for monthly freight analysis reporting and Distribution Center metrics reporting calculates monthly freight accruals Act as escalation point for communication with suppliers 3PL Finance Sales Warehouse and Manufacturing Work with transportation companies as required to resolve shipping and receiving issues Communicate internally and externally regarding transportation requirements Interface with service providers to ensure the facilities are receiving exceptional service from the transportation service providers Maintain excellent relationships with Sales Operations and Freight Vendors by accurately interpreting contracts tariffs and rates and by providing accurate clear and concise information in a timely manner Work with Sales Operations and Vendors to ensure the correct freight cost is quoted entered into the Black Box system invoiced to the customer and paid on the invoice Ensure compliance with all Customs requirements and programs Evaluate existing freight rates and proposed changes in rates and recommends changes in freight carriers rates and discount structures Create efficient processes to collect distribute and store freight quote information for future order execution and invoice payment Create routing guides and shipping instructions for inbound and outbound shipments domestic and international Contacts vendors to ensure compliance Coordinate with the Distribution Center on packaging requirements and creates processes for order placement and inventory tracking Manage freight claim submission and follow-up by working across department lines and with customers Creates processes to avoid future claims Processes customer requests for industry compliance Works with suppliers and Product Engineering to ensure that all necessary documents are received and customer requests are fulfilled in a timely manner Other duties as assigned Skills Knowledge Abilities Thorough knowledge of international and domestic transportation processes Pricing Quoting experience for all modes air ocean rail ground FTL LTL Solid knowledge of domestic and international geography including countries major cities Ability to read analyze and interpret general industry documentation communications Experience working with ocean carriers co-loaders on global rate negotiations Experience reviewing and negotiating transportation contracts Evidence of process improvement implementation Proficiency with SAP or similar ERP system and Microsoft Office applications Strong analytical and problem solving skills Ability to interpret tariffs and contracts Ability to recommend and implement process improvements Strong organizational skills Ability to multi-task and prioritize within many different projects Excel in time management Ability to Reporting Education Experience Requirements Requirements Bachelor s degree or equivalent 5 to 10 years of experience in similar role