Associate Manager, Fiduciary

Job Summary Strategy Contribute towards the future strategic direction and process innovation of Securities Services by keeping abreast of changes in customer needs technology and business environment and taking pro-active steps to embrace and capitalize on these changes Business Facilitate the building of a performance-driven organization by setting SMART objectives constantly reviewing the dept s and individual performance against these objectives and providing the appropriate support motivation and guidance to staff to achieve these objectives Processes Ensure consistent delivery of high quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement efficiency accuracy standards and good business processes judgement People Talent Ensure that all staff of the department continues to be equipped and developed with the necessary knowledge skills and tools to achieve the required level of competency to facilitate them to perform their roles and responsibilities effectively efficiently and accurately Risk Management Be guided accordingly and aware of the roles and responsibilities for money laundering prevention as stipulated in the Money Laundering Prevention MLP Group Policy Money Laundering Suspicious Transaction Guidelines for Securities Services Management Suspicious Money Laundering Transaction Reporting Procedures and or Monitoring Checklist and Escalation Procedure for Suspicious Money Laundering Transactions Governance Ensure awareness and full compliance of all laid down rules regulations policies including Sanctions Policy guidelines procedures practices and code of conduct imposed by the Company Group Key Responsibilities Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct Take personal responsibility for embedding the highest standards of ethics including regulatory and business conduct across Standard Chartered Bank This includes understanding and ensuring compliance with in letter and spirit all applicable laws regulations guidelines and the Group Code of Conduct Effectively and collaboratively identify escalate mitigate and resolve risk conduct and compliance matters Key stakeholders Head Transaction Banking Operations GBS MY Securities Services GBSMY - Staffs all level Standard Chartered Bank various countries GBS various internal department Securities Services GBS India Countries respective Regulator Depository Central Bank etc Skills and Experience The ability to differentiate and distinguish full suite of banking products services variation or similarities of products services and in particular can set apart each product life-cycle the parties counter-party involved in each product Transfer Agency knowledge experiences Banking Finance Audit Understand on quality management systems and achieving the quality objectives and standards set Contributing ideas for improvement on processes procedures end-to-end processing etc to team management Manage operational risk appropriately to avoid any operational and or reputational losses to the Company Group Qualifications EDUCATION DEGREE HOLDER WITH MIN 3 YEARS OF TRANSGER AGENCY EXPERIENCE LANGUAGES ENGLISH About Standard Chartered We re an international bank nimble enough to act big enough for impact For more than 170 years we ve worked to make a positive difference for our clients communities and each other We question the status quo love a challenge and enjoy finding new opportunities to grow and do better than before If you re looking for a career with purpose and you want to work for a bank making a difference we want to hear from you You can count on us to celebrate your unique talents and we can t wait to see the talents you can bring us Our purpose to drive commerce and prosperity through our unique diversity together with our brand promise to be here for good are achieved by how we each live our valued behaviours When you work with us you ll see how we value difference and advocate inclusion Together we Do the right thing and are assertive challenge one another and live with integrity while putting the client at the heart of what we do Never settle continuously striving to improve and innovate keeping things simple and learning from doing well and not so well Are better together we can be ourselves be inclusive see more good in others and work collectively to build for the long term What we offer In line with our Fair Pay Charter we offer a competitive salary and benefits to support your mental physical financial and social wellbeing Core bank funding for retirement savings medical and life insurance with flexible and voluntary benefits available in some locations Time-off including annual leave parental maternity 20 weeks sabbatical 12 months maximum and volunteering leave 3 days along with minimum global standards for annual and public holiday which is combined to 30 days minimum Flexible working options based around home and office locations with flexible working patterns Proactive wellbeing support through Unmind a market-leading digital wellbeing platform development courses for resilience and other human skills global Employee Assistance Programme sick leave mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth with opportunities to reskill and upskill and access to physical virtual and digital learning Being part of an inclusive and values driven organisation one that embraces and celebrates our unique diversity across our teams business functions and geographies - everyone feels respected and can realise their full potential 31955