(07/10/2025) SERVICENOW ARCHITECT

7 days ago


Kolkata, India Tata Consultancy Services Full time

Dear Professional Greetings from TATA CONSULTANCY SERVICES LIMITED Thank you for exploring career opportunities with Asia's largest IT company. Exciting # Job Opportunities for # Experienced Professionals TCS IS HIRING FOR SERVICENOW TECHNICAL ARCHITECT ROLE: TECHNICAL LEAD/ARCHITECT Desired Experience Range: 8-15 Mode of Interview: ONLINE Location: PAN INDIA JOB DESCRIPTION Must-Have: - Experience as a Senior Technical Lead / Architect. - Experienced in ITIL Process Definition, Integration Solutions, Architecture level configurations. - Experienced in leading at least a couple of Implementation projects in ITSM area and one complete Implementation lifecycle for ServiceNow. - Experience in ServiceNow custom application design and development. - Expertise ServiceNow deployments, integration with other third party tools, Orchestration, operational activities, Project Management expertise and merging multiple instances. - Experience on ITSM migration / consolidations. - Strong work experience and associated for projects like Support, Maintenance, Migration, Upgrades, Integrations and Implementations. - Mentor and share technical knowledge/guidance to team. - Design technical solutions based on customer requirements and convert to functional requirements. - Responsible for reviewing requirements to ensure that they are provided in sufficient detail to be accurately estimated. - Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards. - Maintains and reviews license Data in ServiceNow and proactively report on the compliance slippage. - Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation. Good to Have: - Evaluate the tool stability and performance and provide recommendations. - Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives). - Review, and do proactive analyze and resolve application issues as needed. - Define and document best practices and strategies regarding application deployment and infrastructure maintenance. - Knowledge on new ServiceNow modules ( HRSD, SecOps, GRC, CSM, ITBM, Etc..). - TOGAF or any equivalent certification preferred.


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