Channel Business Analyst

4 days ago

Bengaluru India Three Across Full time

Job Description Job Title: Channels Business Analyst Retail & Digital Transformation Location: Pune / Bangalore Experience: 5+ Years Employment Type: Full-time Availability: Immediate / Early Joiner Preferred About The Role We are seeking a highly skilled Channels Business Analyst (BA) with strong experience in Retail and Digital Transformation initiatives within the banking domain. The ideal candidate will have a deep understanding of Conversational Banking, Sales & Servicing Journeys, and the end-to-end transformation lifecycle from strategy to execution. As a Transformation BA, you will play a key role in bridging business needs with technology solutions, ensuring seamless delivery of innovative digital experiences that enhance customer engagement and operational efficiency. Key Responsibilities - Collaborate with business stakeholders, product owners, and technology teams to define and document functional and non-functional requirements for channel transformation initiatives. - Drive the analysis and design of Retail and Digital Banking processes, focusing on Sales, Servicing, and Conversational Banking capabilities (e.g., chatbots, AI-assisted servicing). - Conduct detailed as-is and to-be process mapping, identify gaps, and recommend optimal business and technology solutions. - Translate business requirements into detailed user stories, acceptance criteria, and process flows for development teams. - Partner with UX/UI and product design teams to ensure intuitive and customer-centric digital experiences. - Support testing and validation efforts to ensure solution quality and alignment with business expectations. - Contribute to transformation roadmaps and continuous improvement initiatives across digital channels (mobile, web, assisted, and conversational). - Work closely with cross-functional teams in an agile environment to ensure timely and effective delivery. Required Skills & Experience - 5+ years of experience as a Business Analyst in Retail and Digital Banking transformation projects. - Proven expertise in Channels Transformation, including Digital, Branch, Mobile, and Conversational Banking platforms. - Strong understanding of Sales and Servicing Journeys, customer lifecycle management, and digital onboarding. - Experience working in an Agile / Scrum environment, collaborating with product owners, developers, and testers. - Excellent documentation, analytical thinking, and stakeholder management skills. - Ability to translate complex business needs into clear and actionable requirements. - Strong communication and interpersonal skills with a focus on collaboration and problem-solving. Digital transformation isn't about replacing old systems it's about reimagining how customers experience trust, simplicity, and connection. Are you ready to lead that evolution

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