Sr. Program Mgr-lm Payments, Last Mile Payments

As the Program Manager overseeing the Last Mile Payments Services program within the AMZL organization this position plays a pivotal role as the key liaison between Amazon Pay VAS Category and the Last Mile The 2 primary objective is to drive the 1 strategic vision of transitioning from cash to digital by promoting widespread adoption of DPOD 2 Driving Operational Efficiency for Value Added Services like Buyback Exchange program Open Box Delivery program Driving digital payments involves fostering growth in Amazon Pay users increasing the utilization of Amazon Pay UPI 2P encourageing the adoption of Pay wallet 1P and reducing the Cost of Payments COP Cost to serve This role does collaboration with diverse set of external partners such as Ezetap Now known as Razorpay for enhancing payment success rate PSR and various customer and DA facing product features development Working closely with the A-pay marketing business teams is imperative to implement targeted marketing campaigns effectively This role also assumes a key position in delivering product launches and introducing key features by collaborating with the A-pay product team and NA tech team on multiple new product initiatives and roll-outs Additionally collaboration with the North Zone operations team is required to execute various campaigns aimed at achieving essential metrics such as Cashload DPOD 1P 35P SDS contacts and NOC contacts for the zone The Program Manager will play a crucial role in driving the SOP adherence for Buyback Exchange Open Box Delivery program and improve customer experience He She will work very closely with operations team to identify blockers come up with solutions and collaborate for roll-out of new initiatives In this capacity fostering collaboration with ACES is essential for Catalysts and training completion related to new product roll-outs and scorecard roll-outs Engaging with Program teams is crucial for partner incentives and communication while collaboration with the finance team is necessary for managing the FCF of the programs Coordination with SDS and NOC is vital for managing contacts and collaboration with SLP and other teams such as the Chargeback teams is essential for fraud and abuse prevention Key job responsibilities The Program Manager in this position must possess the capability to spearhead groundbreaking initiatives for Amazon Pay VAS Category team taking the lead in the market with minimal guidance They should demonstrate adeptness in independently managing evolving and conflicting priorities The role entails conceptualizing new initiatives and product offerings prioritizing both customer and operator experiences The individual should possess the skill to exert influence without formal authority Success in this role requires proficiency in Dive Deep Ownership Earn Trust Customer Obsession Invent and Simplify and Deliver Results Furthermore the candidate should exhibit a visionary mindset especially when considering projects with long-term impactful outcomes As the program owner this role is responsible for overseeing the strategy and comprehensive implementation of OP2 charters and goals related to digital payments on delivery Amazon Pay adoption Roll-out fulfillment model for VAS Defect Reduction in close collaboration with SLP Ops Successful end-to-end program management is crucial demonstrating a thorough comprehension of business requirements and the ability to integrate them seamlessly with LM s robust operational capabilities The role mandates a continuous exploration of innovative approaches to upscale pilots or intricate projects into larger initiatives Additionally it entails promptly addressing fraud-related cases given their potential for substantial losses and regulatory repercussions if neglected The individual must collaborate effectively with program management methodologies utilizing escalation and risk mitigation strategies when necessary BASIC QUALIFICATIONS - 5 years of working cross functionally with tech and non-tech teams experience - 5 years of program or project management experience - 5 years of delivering cross functional projects experience - Experience defining program requirements and using data and metrics to determine improvements PREFERRED QUALIFICATIONS - 2 years of driving process improvements experience - Master s degree or MBA in business operations human resources adult education organizational development instructional design or related field Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information If the country region you re applying in isn t listed please contact your Recruiting Partner