Program/ Admissions Coordinator

4 weeks ago

Delhi, Delhi, India Emeritus Full time
Company Background
Emeritus has partnered with more than 30 universities to date, including MIT, Columbia, Harvard, Cambridge, INSEAD, Wharton, UC Berkeley, INCAE, IIT, IIM, NUS, and HKUST, launching more than 100 courses and serving students from more than 80 countries. Many courses are offered and facilitated in multiple languages, including English, Spanish, Portuguese, and Mandarin. Emeritus' global team includes 700+ employees located in Boston, Dubai, Mexico City, Mumbai, Shanghai, and Singapore.
Key responsibilities of the role
We are looking for a competent Admissions Coordinator to undertake a variety of Admissions related tasks. You will help in application review, updating payment plan, invoice generation, payment posting, and other Admissions related tasks as well as carry out essential operational duties. To be an excellent Coordinator, you must be organized and detail-oriented, comfortable working with diverse teams. The goal will be to facilitate excellent learner onboarding experience according to the organization's standards.
Responsibilities
Review applications for SEPO /Blended Courses
Coordinate with Outreach on resolving application discrepancy
Update payment plan, post discounts for the applications
Payment processing for SEPO/Blended CLP applications
Close coordination with the finance team
Ensure proper updates on tools for all payment-related activities
Ensure necessary information is updated in systems like payment status, payment category, etc.
Track and apply unidentified payments, ACH, cheque transfers, and GI Bill payments
Track and manage all wire transfer payments (identified/unidentified) and send receipts to participants
Work on Loan processing activities, application deferment, withdrawal and refunds
Ensure the process KPI are met
First Response Time
Overall Resolution time
Customer Satisfaction score
Key Skills and Experience
3+ years of customer handling experience
Outstanding verbal and written communication skills with Proficiency in English Language
Knowledge of program management and development procedures
Ability to work with diverse and multi-disciplinary teams
Excellent time-management and organizational skills
Proficient in English Language, written and verbal both
Tech-savvy, proficient in Outlook, MS Teams, CRM Platforms, lead platform like Salesforce
Detail-oriented and efficient
Willingness to work in any shift assigned
Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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