Manager- Collections
4 weeks ago
Job Description Ready to shape the future of work At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Manager, US Collections In this role, candidate needs to have good experience in US banking collections along with relevant team leading experience. Responsibilities - People handling /Manage floor coverage in team environment to drive performance - Overseeing teams, managing the process metrics and developing strategies to bring the account from delinquent state to current state - Ensure all collection activities comply with U.S. federal and state regulations - Analyse data and reports to identify trends, evaluate performance and reports insights to senior leadership - Regular Call monitoring to train, mentor, coaching and guide collection staff on best practices and regulatory requirement to a team of 20-25 front-line agents - Actively pursue initiatives that aid team members in achieving individual and team Key Performance Indicators - Work in tandem with the Supervisor to identify and address performance and developmental opportunities - Foster and support a diverse team environment across differences (race, age, gender, sexual orientation, etc.) - Coordinate daily schedule with Supervisor and set daily coaching activities - Provide non-critical quality feedback (Call Quality exposure) - Lead team huddles and discuss product/process updates (Training exposure) - Promote and drive performance blitzes & contests - Establish and maintains effective working relationships with peers and partners in other business units with goal of optimizing the Brands client relationships - First point of contact for customer escalated calls - Help develop agents to be self-sufficient by helping them find the answers themselves - Share thoughts on team and ideas on how to improve performance of the team, morale, etc. - Day to Day expectations may change Qualifications we seek in you Minimum Qualifications - Graduate (any stream) Preferred Qualifications/ Skills - Relevant experience in managing team in US Collection domain - Effective probing skills and analyzing / understanding skills - Problem solving skills with customer centric approach Demonstrated proficiency with written English and with neutral English accent - Must be able to work in any shift (24.7) with no fixed weekend off - Strong attention to detail. - - - - -
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Manager-collection
2 weeks ago
Noida, Uttar Pradesh, India HDB Financial Services Full time ₹ 8,00,000 - ₹ 12,00,000 per yearTo Handle minimum of 3 - 5 team leaders with their team• To achieve collection targets of the Respective portfolios assigned.• Co-ordinate with bank team with respect to day to day operations.• Continuously monitoring Tele-calling teams performance, suggest and implementStrategies to enhance productivity.• Responsible for managing attrition across...
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Area Collections Manager
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Noida, Uttar Pradesh, India Exclusive Leasing & Finance Private Limited Full time ₹ 8,00,000 - ₹ 12,00,000 per yearCompany DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for an Area Collections Manager located in Noida. The Area Collections Manager will be responsible for overseeing the day-to-day collection activities, managing a team of collection agents, and developing strategies to improve collection efficiency. They...
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Management Trainee, Collections
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Noida, India Genpact Full timeJob Description Inviting applications for the role of Management Trainee, Collections Qualified candidate will be responsible for the accurate and timely application of customer payments application and resolution of unapplied cash items according to established policies and procedures. Well known of customer collection strategies to reduce DSO....
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Noida H.O , Noida, Uttar Pradesh, India Growcap Account Aggregation Private Limited Full time ₹ 4,80,000 - ₹ 9,60,000 per yearJob Description- Collection Manager/Collection HeadDevelop and implement effective collections strategies and procedures to maximize debt recovery while maintaining positive customer relationships.Manage a team of Tele collections agents, providing guidance, support, and training as needed.Monitor and analyse the performance of the collections team,...
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Collection Head
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Noida, India Swaroop Finance Full timeLocation: Noida Sector 63Company DescriptionSwaroop Finance is a digital lending company focused on providing instant personal loans through a quick, secure, and fully digital process. We aim to make credit accessible and stress-free for everyone no paperwork, no long waits.About the RoleWe are looking for an experienced and results-oriented Collection Head...
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Collection Head
2 weeks ago
Noida, India Swaroop Finance Full timeLocation: Noida Sector 63 Company Description Swaroop Finance is a digital lending company focused on providing instant personal loans through a quick, secure, and fully digital process. We aim to make credit accessible and stress-free for everyone no paperwork, no long waits. About the Role We are looking for an experienced and results-oriented...
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Collection Head
2 weeks ago
Noida, India Swaroop Finance Full timeLocation: Noida Sector 63 Company Description Swaroop Finance is a digital lending company focused on providing instant personal loans through a quick, secure, and fully digital process. We aim to make credit accessible and stress-free for everyone no paperwork, no long waits. About the Role We are looking for an experienced and results-oriented...
