Senior Collection Manager/collection head
3 days ago
Job Description- Collection Manager/Collection Head
- Develop and implement effective collections strategies and procedures to maximize debt recovery while maintaining positive customer relationships.
- Manage a team of Tele collections agents, providing guidance, support, and training as needed.
- Monitor and analyse the performance of the collections team, implementing measures to improve productivity and success rates.
- Review and evaluate delinquent accounts, determining appropriate actions to be taken in accordance with company policies and legal requirements.
- Communicate with customers regarding their outstanding debts, negotiating payment plans, settlements, or other resolutions.
- Maintain accurate and up-to-date records of all collections activities, ensuring compliance with regulatory guidelines and internal policies.
- Collaborate with cross-functional teams, including legal, finance, and customer service, to resolve complex or escalated customer issues.
- Stay current on industry trends and best practices in collections, implementing new strategies or technologies as needed to improve efficiency and results.
- Prepare regular reports on collections activities, presenting data and insights to upper management.
- Develop and maintain relationships with external collection agencies, attorneys, and other service providers as necessary.
Skills:-
- Strong knowledge of collections practices
- Proven leadership skills, with the ability to motivate and guide a team to achieve targets and deadlines.
- Exceptional organizational and time management skills, with the ability to prioritize and handle multiple tasks simultaneously.
- Analytical mindset, with the ability to analyse data, identify trends, and make data-driven decisions.
- Proficiency in using collections dialer and systems.
- Strong problem-solving skills, with the ability to think creatively and find innovative solutions to collections challenges.
- Excellent attention to detail, ensuring accuracy in all records and communications.
- Strong interpersonal skills, with the ability to build and maintain positive relationships with customers and colleagues.
Job Type: Full-time
Pay: ₹40, ₹80,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
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