Operations Manager

Introduction Come move the world with us Wake up each day to be part of a global movement A movement to make an impact A movement to go for it A movement to provide best-in class solutions A movement to be empowered A movement to do the right thing Make AIT Worldwide Logistics the next stop on your career journey See what our teammates say about working at Overview We are seeking a driven and highly motivated Operations Manager to manage our daily operations both Air Ocean for the Bangalore Hyderabad Pune station of AIT Worldwide Logistics India The Operations Manager is responsible for establishing and executing company strategy related to domestic and international freight movements through an understanding of industry trends and best practices Recruit develop and motivate staff to provide a world class customer experience relations and meet or exceed client expectations Ensure the station has the necessary tools in place to succeed and expand their business levels in international products lines in a sustained fashion Work with current and prospective logistics services providers and internal AIT functions to develop the best overall strategy Execution of those strategies includes establishing measuring and managing to applicable metrics with service providers vendors and internal AIT functions to ensure timely and efficient flow of product for AIT Responsibilities Develop and execute the stations operations strategy of AIT Maximize profitability through superior customer service effective and prompt communication and follow-up on all pending matters with the customer Continue to build rapport with clients and work to develop new opportunities and create and manage key visual tools and tracking processes Develop and execute plans and programs to meet anticipated organizational needs in the areas of functional responsibility and ensure compliance with corporate policies and guidelines quality standards and other regulatory requirements Review analysis of activities costs operations and forecast data to determine progress toward stated business development goals and objectives Collaborate with senior management to develop continuous improvement methodology in key areas of service profit and growth and use key performance indicators to drive and quantify cost optimization while maintaining customer quality and service Ensure that freight is being expedited in a safe and timely manner Utilize superior communication skills to motivate staff and develop effective working relationships with peers executives and clients Actively support key account operations requirements and insure service execution and reliability Other duties and responsibilities will be assigned as business demands deem necessary Qualifications Bachelors degree in logistics preferred 5-7 years of international freight forwarding airfreight and ocean freight preferred P L experience preferred 1-3 years of operations supervisory experience and managing a team required Previous experience in a diversified freight forwarding industry required Procurement skills Operational and P L management of global products and services in a high-performance organization Cargo wise knowledge and understanding preferred Cargowise certification desired Excellent organization and time management skills What AIT Can Offer You AIT India is a growing business that is investing in its people We offer a flexible work environment skill development and learning pathways to help our people perform at their best and be the best version of themselves every single day In addition to offering competitive salaries and incentive plans a range of benefits and local rewards packages are offered to our teammates Some of the Benefits are Relaxed dress code 5 hours of volunteering opportunities Access to Online-learning Platform Competitive Health Care for individual and family Term insurance benefits Annual and Parental Leaves Employee Support Program About AIT Worldwide AIT Worldwide Logistics is a global freight forwarder that helps its customers grow by expanding access to markets all over the world where they can sell and or procure raw materials components and finished goods For more than 40 years the Americas-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry including aerospace automotive consumer retail food government healthcare high-tech industrial and life sciences Backed by scalable user-friendly technology AITs flexible business model customizes door-to-door deliveries via sea air ground and railxe2x80x94on time and on budget With expert teammates staffing more than 100 worldwide locations in Asia Europe India and North America AITs full-service options also include customs clearance warehouse management and white glove services Learn more about AIT Worldwide Logistics our culture and core values in action AIT Worldwide Logistics is an Equal Opportunity Employer M F Veterans Disabled If you are unable to apply online due to a disability contact Human Resources at 630-766-8300 ext 5218