Senior Technical Account Manager

Hungry Humble Honest with Heart The OpportunityAre you a customer-centric professional with a strong technical aptitude and exceptional communication skills eager to take on the challenges of managing relationships with clients in a dynamic environment If so you would want to join our team as a Senior Technical Account Manager to play a crucial role in driving customer success and adoption of Nutanix products while working in a collaborative supportive culture alongside experienced professionals dedicated to innovation and excellence About the TeamThe Senior Technical Account Manager will be joining the APAC iTAM team at Nutanix which is based in Pune This team is dedicated to providing exceptional support and service to customers across the APAC region fostering a strong customer-centric culture characterized by collaboration transparency and mutual respect The mission of the team is to drive customer success and maximize the value of Nutanix products ensuring that clients realize their full potential and return on investment through proactive engagement and expert guidance You will report to the Manager of Technical Account Management The work setup for this role is primarily remote with the expectation that all team members will be based in Pune to cater to the needs of customers across the region For this role travel is not a primary requirement however there may be occasional travel within India based on customer needs for face-to-face meetings The position primarily involves remote service delivery to customers maintaining the flexibility to accommodate varying customer preferences Your Role Create a good understanding of the customer s installed base in terms of licenses consumed activated asset refresh opportunities capacity utilization software versions support tickets features adopted etc Drive increased product adoption and experience by doing the following Recommend use of features use cases and increased capacity utilization by providing insights on usage maturity and recommending best practices Coordinate with Support and Engineering resources to ensure critical support issues are treated with appropriate urgency and visibility Identify training needs for the customer and help orchestrate training boot camps for customers Identify the need to upgrade to the latest software versions and support the creation of an upgrade plan for the customer Recommend and or perform health checks as needed Pull in expert Nutanix resources for conducting deeper dives with the customer Orchestrate the breadth of Nutanix resources Delivery Consulting Support Architects as needed This role operates in a hybrid capacity blending the benefits of remote work with the advantages of in-person collaboration For most roles that will mean coming into an office a minimum of 2 - 3 days per week however certain roles and or teams may require more frequent in-office presence Additional team-specific guidance and norms will be provided by your manager What You Will Bring 6-10 years of work experience preferably in technical customer-facing roles Support engineer Systems engineer Technical account manager Strong knowledge of virtualization cloud computing and data center technologies Excellent communication and interpersonal skills with a customer-centric attitude High technical aptitude with understanding of infrastructure storage compute network Experience working in a customer-facing role with a focus on account management Ability to collaborate effectively across multiple teams and manage customer relationships long-term Ability to drive a consultative conversation with the customer BE B Tech advanced degree a plus Nutanix is an equal opportunity employer Nutanix is an Equal Employment Opportunity and in the U S an Affirmative Action employer Qualified applicants are considered for employment opportunities without regard to race color religion sex sexual orientation gender identity or expression national origin age marital status protected veteran status disability status or any other category protected by applicable law We hire and promote individuals solely on the basis of qualifications for the job to be filled We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment free of unlawful discrimination intimidation or harassment As part of this commitment we will ensure that persons with disabilities are provided reasonable accommodations If you need a reasonable accommodation please let us know by contacting