Aesthetics & Wellness - Sales/Center Manager

Job Description

About us

At House of Aetheria, we bring together a trusted team of experts - dermatologists, expert injectors, board-certified plastic surgeons and aestheticians all united by one mission: to be the best, by doing whats right. Always.

Every treatment, procedure, and consultation is backed by science while being delivered ethically.

Join us on this exciting journey as we take wellness further, with unparalleled hospitality.

Job Summary: The Center Manager is responsible for the overall operational management, financial performance, and client satisfaction of the wellness clinic. This role involves leading and motivating a team of wellness professionals, ensuring high-quality service delivery, managing resources, and actively contributing to the growth and reputation of the clinic. The ideal candidate will possess strong leadership, communication, and business acumen, coupled with a genuine passion for health and wellness.

Key Responsibilities:

Operational Management:

- Oversee the day-to-day operations of the clinic, ensuring efficiency, cleanliness, and adherence to all health and safety regulations.
- Manage appointment scheduling, client flow, and optimize resource utilization (e.g., treatment rooms, equipment).
- Maintain accurate client records, ensuring confidentiality and compliance with data privacy regulations
- Implement and enforce clinic policies and procedures to ensure consistent service delivery and operational excellence.
- Manage inventory of supplies, equipment, and products, ensuring adequate stock levels and cost-effective procurement.

Business Development & Financial Performance:

- Monitor and analyze key performance indicators (KPIs) such as client retention, revenue, and expenses.
- Develop and implement strategies to increase client acquisition, retention, and revenue generation.
- Manage the clinic budget, ensuring financial targets are met and expenses are controlled.
- Identify opportunities for service expansion, new program development, and strategic partnerships.
- Collaborate with marketing to promote clinic services and engage the local community.
- Prepare regular reports on clinic performance for management.

Client Experience & Satisfaction:

- Ensure exceptional client service at all touchpoints, from initial inquiry to post-service follow-up.
- Address client feedback, concerns, and complaints promptly and professionally, seeking resolutions that enhance client satisfaction.
- Develop and implement initiatives to improve the client experience and foster client loyalty.
- Educate clients on clinic services, wellness programs, and membership options.
- Maintain a welcoming and supportive atmosphere for all clients.

Team Leadership & Development:

- Recruit, onboard, train, and supervise a team of wellness professionals (e.g., therapists, trainers, front desk staff).
- Foster a positive, collaborative, and high-performance work environment.
- Conduct regular performance evaluations, provide constructive feedback, and identify professional development opportunities for staff.
- Mediate and resolve staff conflicts or concerns, promoting a harmonious workplace.

Quality Assurance & Compliance:

- Ensure the clinic operates in full compliance with all local, state, and national health regulations, licensing requirements, and industry standards.
- Implement and monitor quality control processes for all services and products.
- Stay updated on industry best practices and integrate relevant advancements into clinic operations.
- Conduct regular audits to ensure adherence to policies and procedures.

Qualifications:

- Bachelor&aposs degree in Business Administration, Healthcare Management, Hospitality Management, or a related field. (Master&aposs degree a plus).
- Minimum of 10 years of experience in a management or supervisory role within a healthcare, wellness, hospitality, or service-oriented environment.
- Proven track record of successful operational management, staff leadership, and client satisfaction.
- Strong financial acumen and experience with budget management.
- Excellent communication, interpersonal, and negotiation skills.
- Proficient in using clinic management software, scheduling tools, and Microsoft Office Suite.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong problem-solving skills and the ability to make sound decisions under pressure.
- A passion for health, wellness, and promoting a holistic approach to well-being.
- Certification in a relevant wellness discipline (e.g., health coaching, fitness) is a plus.

To Apply: Interested candidates are invited to submit their resume detailing their relevant experience to [Confidential Information]

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