Service Co-ordinator

8 hours ago


Haldwani UL IN Gayatri Aircon Pvt. Ltd. Full time

No Vacancy - 01 Job Location -Haldwani-UK Qualification -Graduate Diploma in Electrical Mechanical RAC Experience - Min 03 Years in HVAC Service Co-ordination with excellent knowledge of Service software CRM GSPN2 C4C Vserve Data Matrix etc and M S Office Industry - HVAC Chiller VRV Ductable Package Split etc Salary - Rs 18 000 to 22 000 pm Roles Responsibility - Handling of Field Team Service Project with Allocation of Calls and Call Monitoring Handling Customer care number Registration of Complaints Maintaining and Issuing of Common Tools to individual Technicians Tracking of repair spare parts Maintaining daily MIS reports - Attendance Service Reports Common Tool List Tracking Pending calls on daily basis and ensure closure within time frame Maintaining Master Updation - New Machine and Serial Numbering Sending Reminders for AMC Renewal - Coordination with Service Manager Scheduling of PM Preparing Quotations - AMC Misc Preparing In warranty claims Coordinating with Commissioning team for new machine installation Ensuring serial numbering for all new and changed machines at site and updating the same in Master Data - CRM Monitoring tracking of RMA Parts Ensuring dispatch of RMA parts before 45 days time limit Follow-up for parts received Tracking all complaints received through Hitachi Samsung - GSPN CRM and follow up till closure of the same Preparing files for PO received through BSES and ensuring timely delivery to them Ensuring delivery of Sales commission bills on timely basis and follow up till payment received in coordination with Service Manager Ensuring delivery of Installation and service bills on timely basis and follow up till payment received in coordination with Service Manager Submission of MIS Reports Job Type Full-time Pay 200 000 00 - 300 000 00 per year Work Location In person



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