Service Co-ordinator

No. Vacancy :- 01

Job Location:-Haldwani-UK

Qualification:-Graduate/ Diploma in Electrical/ Mechanical/ RAC

Experience:- Min 03 Years in HVAC Service Co-ordination with excellent knowledge of Service software (CRM. GSPN2, C4C,Vserve, Data Matrix etc.) and M S Office.

Industry:- HVAC ( Chiller, VRV, Ductable, Package, Split etc.)

Salary:- Rs. 18,000 to 22,000 pm

Roles &Responsibility:-

• Handling of Field Team (Service & Project) with Allocation of Calls and Call Monitoring.
• Handling Customer care number
• Registration of Complaints
• Maintaining and Issuing of Common Tools to individual Technicians
• Tracking of repair spare parts
• Maintaining daily MIS reports – (Attendance, Service Reports, Common Tool List)
• Tracking Pending calls on daily basis and ensure closure within time frame.
• Maintaining Master Updation – New Machine and Serial Numbering
• Sending Reminders for AMC Renewal – Coordination with Service Manager
• Scheduling of PM
• Preparing Quotations – AMC & Misc
• Preparing In warranty claims
• Coordinating with Commissioning team for new machine installation
• Ensuring serial numbering for all new and changed machines at site and updating the same in Master Data – CRM.
• Monitoring tracking of RMA Parts
• Ensuring dispatch of RMA parts before 45 days time limit.
• Follow-up for parts received.
• Tracking all complaints received through Hitachi, Samsung – GSPN CRM and follow up till closure of the same.
• Preparing files for PO received through BSES and ensuring timely delivery to them.
• Ensuring delivery of Sales commission bills on timely basis and follow up till payment received in coordination with Service Manager.
• Ensuring delivery of Installation and service bills on timely basis and follow up till payment received in coordination with Service Manager.

Submission of MIS Reports

Job Type: Full-time

Pay: ₹200, ₹300,000.00 per year

Work Location: In person