Account Manager

Company Description M3 Global Research part of M3 Inc provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide M3 Global Research maintains ISO 20252 and 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors About M3 M3 is a Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry The M3 Group operates in the US Asia and Europe with over 5 8 million physician members globally via its physician websites which include mdlinx com m3 com research m3 com Doctors net uk medigate net and medlive cn M3 Inc is a publicly traded company on the Tokyo Stock Exchange jp 2413 NIKKEI 225 with subsidiaries in major markets including the US UK Japan South Korea and China and in 2020 was ranked in Forbes Global 2000 list The M3 Group provides services to healthcare and the life science industry In addition to market research these services include medical education ethical drug promotion clinical development job recruitment and clinic appointment services M3 has offices in Japan UK France Germany Brazil Sweden China USA and South Korea as well as India Due to our continued growth we are hiring for an Account Manager at M3 Global Research an M3 company The mission of the Account Manager is to engage the client bid effectively and efficiently to win our share of RFPs in the traditional market research space The Account Manager will be highly focused on working with the VPs of Sales to support existing accounts as well as earn new business This individual must be focused on deepening existing client relationships to generate incremental business and provide excellent customer services to the prospects throughout the sales process Duties Include Owning bidding process for projects including full understanding of project costs and feasibility Achieving targets for revenue profitability and sale growth by developing strong relationships with your assigned clients and seeking out new sales opportunities Supporting the maintenance of existing business by managing contracts and up-sell cross-sell opportunities Actively networking within existing client contacts for any new business prospects Organising client and internal kick off calls developing insightful proposals and delivering strategic sales communications Consulting with clients on sample design and business issues - recognizes the need to adapt a product or research approach to meet the client need and works with appropriate internal resources to develop and design the appropriate solution Providing superior customer service by working with Project Managers and Research Managers to execute project specifications and deliver quality results to clients Ensures that all internal team members understand the research design and anticipated outcomes Diplomatically responding to difficult or unusual client issues and can professionally influence the appropriate internal resources to necessary outcome and or knows when to elevate issues for resolution Managing bid requests and ensuring proper and timely delivery has full understanding of project costs and feasibility Following up on bids keeping a record of the outcome and if needed discuss change of strategy with your direct manager Collaborating with partners and vendors to ensure seamless project execution Acting as the liaison between Sales and Project Managers on all projects Qualifications Bachelors degree to equivalent work experience required 1-2 years of professional market research experience Experience in healthcare market research is a plus Exceptional ability to multi-task and prioritize requests Strong relationship building and customer service skills Must have excellent verbal and written communication skills Solid time management skills Be able to problem solve and seek answers and resolutions to daily issues Strong self-discipline and organizational habits Excellent presentation skills Additional Information Willing to work in night shifts US Shift LI-AS1 LI-Remote