Product Associate

Job DetailsAs a product team member your intellectual capital analytical and problem-solving skills will place you on the cutting edge of defining the vision creating the strategy and building the solution roadmap that delivers value for our team members wide array of employees as well as millions of customers that leverage our products and services During your career journey you will have the opportunity to work in a diverse and equitable organizational culture that embraces development of individual competencies creates a core understanding of the business operations solutions and services and inclusive practice that values your perspectives fostering individual growth and career mobility TAs a Product Associate in Voice Data and Architecture Product you will support or lead a complex set of work to reshape and enrich our data environment function as an Area Product Designee that works with our technology partners and agile leads to prioritize our feature development Data integrity and quality is one of our guiding principles and a core requirement for our business operations and workforce management partners Our recipe for success is the continued demonstration of our competencies in action across each opportunity The Consumer Community Banking Operations Customer Channel Voice Product defines and delivers a platform that supports global customer client contact center solutions that provide business agility operational efficiency and integration across business functions and contact channels that enable any specialist any interaction type in any location The group consists of seven area products which includes Call Orchestration Routing Call Recording Playback Analytics Consumer Bank Telephony Strategy End User Technology Interactive Voice Response IVR Outbound Contact and Business Architecture Data Re-Engineering and Core Telephony Services Job Responsibilities Management of data and reporting environments models hierarchy definitions elements database schemas and data structures Development and analysis of data flows inclusive of ingestion publishing and consumption Facilitate Leadership client engagements and discovery sessions required to develop functional requirements Management of execution impairments escalations defects risks and controls to ensure cross-team alignment while maintaining delivery schedule adherence with legal controls and regulatory guidance Prioritizing directing and monitoring activities of high complexity and delivering information insights and solutions that inform business strategies Engaging with Client and book of work management supporting the Customer Channel Voice Product comprised of seven area product owners with 150 product aligned team members managing development across 40 Scrum teams and 250 technology team members Management of agile practices as the Area Product Designee in support of features and capabilities in partnership with product operational financial and technical resources Develops recommendations to strengthen internal controls and improve operational efficiency Demonstrate strong communications and messaging across multiple levels in the organization Required qualifications capabilities and skills Minimum 2 years of business analysis experience Minimum 2 years of leadership experience Knowledge of Contact Center Drivers Metrics and Operational Dynamics Understanding of CCB Lines of Business Operations Centers needs and processes Strong collaboration with cross team engagement and provide guidance to team members Core understanding of data engineering data analysis and data consumption practices Ability to analyze complex problems evaluate data create insights and identify alternative solutions with a strategic lens Culture carrier with the ability to champion change and influence people to adopt new ways of performing work by demonstrating effectiveness in interpersonal verbal and written communication skills Ability to influence peers and stakeholders to accomplish team goals and objectives Building a personal value proposition that establishes trust fosters competency development and guides management of cross-functional teams Negotiation partnering and influencing experience Foundational to Intermediate Skills in SQL tools and MS Office is a must Preferred qualifications capabilities and skills Preferred knowledge of data management tools Amazon S3 Snowflake Oracle Golden Gate OGG Alteryx Cassandra Preferred knowledge with agile practices and delivery methodologies ie scrum kanban backlog velocity capacity efficiency Preferred understanding of JIRA Confluence and Microsoft Teams About Us JPMorgan Chase Co one of the oldest financial institutions offers innovative financial solutions to millions of consumers small businesses and many of the world s most prominent corporate institutional and government clients under the J P Morgan and Chase brands Our history spans over 200 years and today we are a leader in investment banking consumer and small business banking commercial banking financial transaction processing and asset management We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success We are an equal opportunity employer and place a high value on diversity and inclusion at our company We do not discriminate on the basis of any protected attribute including race religion color national origin gender sexual orientation gender identity gender expression age marital or veteran status pregnancy or disability or any other basis protected under applicable law We also make reasonable accommodations for applicants and employees religious practices and beliefs as well as mental health or physical disability needs Visit our for more information about requesting an accommodation About the Team Our Consumer Community Banking division serves our Chase customers through a range of financial services including personal banking credit cards mortgages auto financing investment advice small business loans and payment processing We re proud to lead the U S in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction Operations teams develop and manage innovative secure service solutions to meet clients needs globally Developing and using the latest technology teams work to deliver industry-leading capabilities to our clients and customers making it easy and convenient to do business with the firm Teams also drive growth by refining technology-driven customer and client experiences that put users first providing an unparalleled experience