15h Left) Telecaller

2 weeks ago

Pune, Maharashtra, India Credicus Business Services Full time
Job Description

Key Responsibilities:

- Outbound Calling:
- Make outbound calls to prospects, existing customers, or leads to introduce products, services, or offers.
- Qualify leads and gather customer information to determine their needs and provide appropriate solutions.
- Follow up on previous interactions and leads to ensure conversion and build relationships.
- Sales & Lead Generation:
- Promote and sell products/services, meeting individual and team sales targets.
- Upsell or cross-sell additional products/services to existing customers.
- Manage leads effectively, nurturing them through the sales funnel and converting them into sales.
- Customer Engagement:
- Build strong relationships with potential and existing clients by maintaining a professional and friendly demeanor.
- Provide detailed product information and address any customer questions or concerns.
- Educate customers about the benefits of the products/services to encourage conversions.
- Reporting & Documentation:
- Keep accurate records of all customer interactions, leads, and sales activities in the CRM system.
- Report on daily, weekly, and monthly performance, tracking key metrics such as call volume, conversion rates, and sales achieved.
- Target Achievement:
- Meet and exceed individual sales or call quotas set by the team leader or management.
- Actively participate in team meetings and contribute ideas for improving sales processes and performance.

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