
Technical Support Specialist
4 weeks ago
- Lead post-delivery debugging, commissioning, and fault resolution for projects across India and Southeast Asia, ensuring timely operational readiness.
- Conduct in-depth analysis of product defects and market demands, serving as the critical link between field feedback and R&D teams to drive product upgrades.
- Manage quality inspection protocols to identify improvement areas and uphold our commitment to excellence.
- Own end-to-end customer complaint management: assess issues promptly, establish immediate client communication, and ensure resolutions within warranty periods to guarantee uninterrupted product stability.
- Provide dedicated on-site operation tailored to local client requirements, building long-term trust and partnership.
Job Requirements
- Location Preference: Local Indian candidates with hometowns near Gujarat are preferred.
- Education & Background: Bachelor's degree or higher in Electrical Engineering or related fields; prior experience in after-sales service or operation & maintenance within electrical, photovoltaic, wind power or similar industries is required.
- Language Proficiency: Excellent command of English with proven ability to effectively communicate with our China-based teams.
- Documentation Skills: Strong written communication abilities, with experience in creating operation manuals that comply with local standards and regulations.
- Work Attitude: Demonstrated willingness to adhere to unified work assignments and team arrangements, with flexibility to adapt to project needs.
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