Retail Jewellery Sales Trainer

3 weeks ago

Jamshedpur JH IN Keshavji Chhaganlal Jewellers Private Limited Full time

Key Roles and Responsibilities 1 Training Development Design develop and deliver engaging training programs for new and existing sales staff Conduct induction programs for new joiners on jewellery basics store policies and company standards Provide regular on-the-job training role plays and refresher sessions 2 Product Knowledge Train staff on 22kt 24kt diamond platinum and silver jewellery Educate team on jewellery certifications e g BIS Hallmarking IGI GIA Explain features benefits and value propositions of various jewellery collections 3 Sales Skills Enhancement Coach staff on upselling cross-selling handling objections and closing techniques Improve customer engagement techniques through storytelling and emotional connect Reinforce grooming standards and selling etiquette 4 Customer Service Training Guide staff on handling different customer profiles and delivering superior service Train on complaint handling after-sales support and loyalty building 5 Performance Evaluation Feedback Monitor performance during training and provide constructive feedback Identify skill gaps and develop personalized improvement plans Coordinate with store managers on staff progress and improvement areas 6 Standard Operating Procedures SOPs Ensure adherence to SOPs across all stores Conduct training on billing systems gold weight checking invoicing and safety standards 7 Reporting Documentation Maintain training records attendance and feedback reports Prepare monthly reports on training activities and outcomes Share improvement suggestions with HR and Sales Management Key Skills Excellent communication and presentation skills Strong interpersonal and leadership abilities Patience and adaptability Analytical and problem-solving mindset Proficiency in regional language s and English Job Types Full-time Permanent Pay 20 000 00 - 25 000 00 per month Benefits Cell phone reimbursement Health insurance Provident Fund Work Location In person

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