Data Analyst – Billing

Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business increase sales engage guests and keep employees happy We are seeking a Senior Billing Data Analyst to join our Billing Operations team In this role you ll turn complex billing data into clear insights that improve accuracy efficiency and customer experience You ll build dashboards investigate anomalies and partner with Finance and cross-functional teams to streamline the order-to-cash process This is a high-impact role with visibility to leadership and the opportunity to shape how Toast scales its billing operations About this roll Responsibilities Build and maintain dashboards to track billing KPIs accuracy timeliness exceptions disputes and Collections KPIs daily cash DSO overdue write-offs Investigate root causes of billing issues and provide clear actionable recommendations Automate recurring reporting and deliver insights using SQL and BI tools Partner with Finance RevOps and Product to align on billing data sources and metrics Present findings to stakeholders in a clear business-focused narrative Translate complex data into clear meaningful reports and recommendations for leadership and stakeholders Proactively identify opportunities for process improvement and reporting automation Do you have the right ingredients Requirements 4 years of experience in data analytics or BI with a focus on Order-to-Cash O2C Billing or Finance domains Advanced SQL skills and hands-on experience with Snowflake Strong background in data visualization with tools such as Hex Looker Tableau and or Power BI Proven ability to translate complex data into insights that drive business outcomes Strong analytical and problem-solving skills with high attention to detail Excellent communication skills with the ability to engage both technical and non-technical stakeholders Special Sauce Nice to Haves Experience with billing revenue systems Zuora Billing Oracle NetSuite Salesforce Background in SaaS or subscription-based businesses Our Spread of Total Rewards We strive to provide competitive compensation and benefits programs that help attract retain and motivate the best people in our industry Learn more about our benefits at careers toasttab com toast-benefits We are Toasters Diversity Equity and Inclusion is Baked into our Recipe for Success At Toast our employees are our secret ingredient When they are powered to succeed Toast succeeds We embrace diversity lead with humility and create equitable opportunities so every Toaster can thrive Bready to make a change Apply today AI at Toast At Toast we re Hungry to Build and Learn We believe learning new AI tools empowers us to build for our customers faster more independently and with higher quality We provide these tools across all disciplines from Engineering and Product to Sales and Support and are inspired by how our Toasters are already driving real value with them The people who thrive here are those who embrace changes that let us build more for our customers it s a core part of our culture Our Spread of Total Rewards We strive to provide competitive compensation and benefits programs that help to attract retain and motivate the best and brightest people in our industry Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters changing needs Learn more about our benefits at Diversity Equity and Inclusion is Baked into our Recipe for Success At Toast our employees are our secret ingredient-when they thrive we thrive The restaurant industry is one of the most diverse and we embrace that diversity with authenticity inclusivity respect and humility By embedding these principles into our culture and design we create equitable opportunities for all and raise the bar in delivering exceptional experiences We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs Our goal is to build a strong culture of connection as we work together to empower the restaurant community To learn more about how we work globally and regionally check out Apply today Toast is committed to creating an accessible and inclusive hiring process As part of this commitment we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process If you need an accommodation to access the job application or interview process please contact For roles in the United States It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment An employer who violates this law shall be subject to criminal penalties and civil liability