Billing Analyst

Billing Analyst

Chennai, India

Are you passionate about using AI to streamline billing operations and uncover insights that support smarter financial decisions?

We're looking for a Billing Analyst who thrives on ensuring billing accuracy, analyzing subscription data, and optimizing processes with the help of automation and AI-powered tools.

About the Job:

The mission of the Billing Analyst is to ensure seamless, accurate, and timely billing operations while providing critical insights that enhance business decisions. As a Billing Analyst, you will maintain data integrity across the Vendasta platform, optimize billing workflows, and support the company's financial processes through in-depth analysis and reporting.

By driving efficiencies and improving cross-functional collaboration, you will contribute to the financial health and growth of the organization, delivering value both internally and to our customers. At this level, you'll begin applying AI-assisted tools for billing reconciliation, data validation, and insight generation—freeing time for deeper analysis and collaboration.

Your Impact:

As a Billing Analyst, you'll work closely with Finance, Sales Operations, and Customer Support teams to:

Billing Administration

• Manage and oversee Vendasta billing operations, including subscription setup, invoicing, and payment reconciliation
• Ensure billing data accuracy and resolve any discrepancies related to invoicing, payments, or subscription processes
• Collaborate with finance and accounting teams to align billing with financial reporting and reconciliation efforts
• Leverage AI-driven validation or workflow assistants (e.g., rule-based auto-flagging for errors or late payments) to ensure accuracy and speed

Data Analysis and Reporting

• Create recurring billing dashboards and ad hoc reports using Excel, Google Sheets, or BI tools with embedded AI features (e.g., Looker Studio, Tableau GPT)
• Use AI-based pattern detection tools to identify anomalies in MRR, churn, and upgrade/downgrade flows
• Present insights to stakeholders with clear visualizations and contextual explanations, supported by AI summarization where useful

Process Improvement and Documentation

• Identify inefficiencies in billing workflows and propose automations or low-code solutions for improvement (e.g., AI-based invoice categorization or workflow triggers)
• Document billing processes, system configurations, and best practices to create a detailed knowledge base for the team

Cross-functional Collaboration

• Collaborate with the Finance, Sales Operations, and Customer Support teams to ensure accurate billing processes and data integrity
• Participate in special projects, including system upgrades, billing enhancements, and new feature implementations
• Share AI tool suggestions or prompt techniques that reduce manual effort and improve cross-team responsiveness

What you bring to the table:

• 2+ years of experience in invoicing and payment reconciliation roles
• Strong analytical skills, with the ability to interpret complex billing data and provide meaningful insights
• Comfort using spreadsheets, finance systems, and introductory AI tools (e.g., AI formulas, smart summaries, or embedded validation)
• Uses AI-enabled tools (e.g., formula helpers, pattern detectors, billing analytics summaries) with limited guidance
• Follows structured AI prompts or automation workflows; suggests improvements to teammates or team leads
• Begins iterating on AI tool use cases (e.g., invoice batching, variance flagging, customer behavior patterns)
• Experience with process documentation and improvement
• Excellent communication and interpersonal skills, with a strong ability to collaborate across departments
• Detail-oriented and organized, capable of managing multiple tasks in a fast-paced environment
• Bachelor's degree in Accounts, Commerce, Business Administration, Information Technology, or a related field.

About Vendasta

We help businesses get more customers. And keep them. We're on a mission to build the most trusted AI-powered platform for small businesses and the partners who support them. At Vendasta, you'll be part of something ambitious: helping bring AI transformation to local businesses at scale. As a team member, you'll enjoy:

• Competitive health benefits, flex time, and annual work-from-anywhere options
• Equity opportunities and a chance to directly shape our AI future
• A vibrant workplace culture that embraces experimentation, thought leadership, and continuous learning
• A place where building AI isn't just a buzzword, it's the core of everything we do

Perks:

Join the Vendasta team, where your well-being and growth come first. Step into a workplace that blends competitive health benefits with true flexibility, including flex time and an annual work-from-anywhere policy. Take ownership of your future with our Employee Options Program, and enjoy the little things, like daily snacks, a vibrant cafeteria, and catered Friday lunches at our offices. Invest in your growth through education reimbursement, in-house learning opportunities, and a suite of leadership development programs. We're driven by our values; Drive, Innovation, Respect, and Agility, and it shows in everything we do. Give back through community initiatives and volunteer opportunities, and build more than just a career, build a life you love. At Vendasta, you'll find the support, the challenge, and the culture to thrive. Discover your potential. Make an impact. Grow with us.

Discover your potential. Build something that matters.

Help us lead the AI revolution from right here in Chennai.