Production Manager, VP

3 weeks ago

Gurugram, India NatWest Group Full time

Job Description

Job Description

Join us as a Production Manager

- We'll look to you to lead and manage the production management for your domain to ensure availability for business use as per agreed expectations based on business resilience, continuity requirements and customer expectations
- You'll support the team's activities to make sure that the platform's integrity is maintained in line with the platform and technical roadmap releases, while also managing demand from discretionary and mandatory change requests
- It's an opportunity to make a real impact and be pivotal in the success of our business, while benefiting from great variety and stakeholder exposure
- We're offering this role at vice president level

What you'll do

As a Production Manager, you'll be delivering a robust production management, infrastructure and application support service for relevant platforms, activities and processes across your domain. You'll also be managing in-bound work requests and ensure both efficient and effective prioritisation and scheduling of work across the domain, using transparency and fast feedback loops to identify scheduling problems or other issues.

Along with managing relationships with platform, domain and relevant cross-domain stakeholders, you'll consistently be looking for potential improvements of existing processes and procedures across production management disciplines. As such, you'll establish an environment of continual learning and feedback.

You'll also be:

- Collaborating with and influencing colleagues and stakeholders across the bank and third party suppliers on the applications under management
- Working with leads, managements and others to define and execute the domain's future state vision
- Identifying and capturing risks and issues relevant to the production environment, engaging and coordinating with other leads to identify potential solutions and enable resolution
- Making sure that applications and infrastructure are fully compliant to mandated standards by adhering to processes and security compliance
- Ensuring resilient and robust applications and infrastructure recovery plans to meet the business recovery requirements

The skills you'll need

Your technical knowledge and experience will cover platforms, technology, products and domains, and you'll have knowledge and experience of relevant industry standard toolsets and processes to drive up customer service within an IT environment.

You'll also demonstrate:

- 12+ years of experience in production support manager with operation and maintenance of automation applications and bot services such as Robotic Process Automation (RPA)
- Experience in managing RPA support activities to ensure the continuity of critical business processes that rely on automation
- Experience in managing and mitigating risks associated with RPA operations, production support needs to safeguard organization's reputation, data integrity and compliance with regulatory requirements
- Proficiency in RPA tools, platforms and technologies is mandate which includes thorough understanding of RPA software such as UiPath, microsoft power platform, automation

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