Architect - ServiceNow Platform Administrator

Overview This role will be overseeing ServiceNow Platform administration work. The role is expected to automate the regular maintenance task and help in ensuring platform scalability & availability. This role will also be responsible for managing weekly release. Responsibilities Platform Administration & Maintenance - Administer and maintain ServiceNow instances (Dev, Test, UAT, Prod) ensuring optimal performance, availability, and security. - Monitor instance health and respond to alerts, platform issues, or performance anomalies proactively. - Manage cloning activities, patching, upgrades, and coordinate with ServiceNow support when required. Configuration & Access Management - Configure platform settings, update sets, UI policies, ACLs, and roles as per governance guidelines. - Manage user, group, and role administration, ensuring compliance with access policies and segregation of duties. Change Management & Release Coordination - Participate in change advisory boards (CABs) and enforce platform change management processes. - Coordinate deployment of update sets, validate post-deployment results, and maintain deployment records Support & Sustain Transition - Support L2-level incident resolution and provide technical leadership to sustain and support teams. - Facilitate transition from implementation teams to sustain by validating documentation, configurations, and monitoring setup. Governance & Best Practices - Promote adherence to ServiceNow best practices, performance guidelines, and coding standards across teams. - Partner with developers, architects, and product owners to enforce platform guardrails and governance processes. Documentation & Knowledge Management - Maintain platform documentation, including architecture diagrams, environment inventories, access logs, and configuration records. - Create and update runbooks, SOPs, and knowledge articles for operations and support teams. Qualifications - Bachelor’s degree in Computer Science, Information Technology, or related field. - Minimum 8+ years of ServiceNow administration experience, including exposure to enterprise-scale environments. - ServiceNow Certified System Administrator certification is required. - ServiceNow Certified Implementation Specialist (any module) or Platform Implementation certification is an advantage. - Experience in platform governance, operations, and sustain models is highly desirable. - Bachelor’s degree in Computer Science, Information Technology, or related field. - Minimum 8+ years of ServiceNow administration experience, including exposure to enterprise-scale environments. - ServiceNow Certified System Administrator certification is required. - ServiceNow Certified Implementation Specialist (any module) or Platform Implementation certification is an advantage. - Experience in platform governance, operations, and sustain models is highly desirable. Platform Administration & Maintenance - Administer and maintain ServiceNow instances (Dev, Test, UAT, Prod) ensuring optimal performance, availability, and security. - Monitor instance health and respond to alerts, platform issues, or performance anomalies proactively. - Manage cloning activities, patching, upgrades, and coordinate with ServiceNow support when required. Configuration & Access Management - Configure platform settings, update sets, UI policies, ACLs, and roles as per governance guidelines. - Manage user, group, and role administration, ensuring compliance with access policies and segregation of duties. Change Management & Release Coordination - Participate in change advisory boards (CABs) and enforce platform change management processes. - Coordinate deployment of update sets, validate post-deployment results, and maintain deployment records Support & Sustain Transition - Support L2-level incident resolution and provide technical leadership to sustain and support teams. - Facilitate transition from implementation teams to sustain by validating documentation, configurations, and monitoring setup. Governance & Best Practices - Promote adherence to ServiceNow best practices, performance guidelines, and coding standards across teams. - Partner with developers, architects, and product owners to enforce platform guardrails and governance processes. Documentation & Knowledge Management - Maintain platform documentation, including architecture diagrams, environment inventories, access logs, and configuration records. - Create and update runbooks, SOPs, and knowledge articles for operations and support teams.