Support Specialist

Job Description

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products including spending, saving, investing, exchanging, travelling, and more help our 65+ million customers get more from their money every day.

As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About The Role

Our Customer Support team is the first point of contact for millions around the world, delivering fast, thoughtful help when it matters most. They're the voice of our customers, working closely with product teams to improve experiences and keep wow-level service at the heart of Revolut.

We're looking for a Support Specialist (Labeling Studio) to work on sensitive KYC documents, ensuring accuracy, confidentiality, and compliance. The ideal candidate should have strong analytical and customer support skills, excellent typing speed, and the ability to process large volumes of data efficiently while maintaining the highest quality standards.

Up to shape what's next in finance Let's get in touch.

What You'll Be Doing

- Reviewing and processing KYC documents with accuracy and confidentiality
- Performing face recognition and identity verification tasks
- Updating personal details in KYC records
- Reading, interpreting, and inputting information from documents
- Verifying transactions and related records
- Supporting tasks requiring basic accounting or finance knowledge
- Maintaining strict confidentiality and data privacy while handling sensitive information
- Supporting and coordinating with internal teams
- Escalating issues when required
- Completing assigned tasks on time with a focus on quality

What You'll Need

- Fluency in English
- Proven typing speed with high accuracy
- Demonstrated analytical and problem-solving skills
- The ability to work with confidential documents responsibly
- Excellent attention to detail
- The ability to identify discrepancies in documents
- Customer support skills with a professional and empathetic approach
- Proficiency in Google Workspace tools
- The ability to adapt quickly to new tools, systems, and processes.
- A high sense of ownership, confidentiality, and professionalism

Nice to have

- Experience in KYC/AML, document verification, or data labelling
- Understanding of basic accounting and transaction processes

Building a global financial super app isn't enough. Our Revoluters are a priority, and that's why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We're doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That's why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Important notice for candidates:

Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.

- Only apply through official Revolut channels. We don't use any third-party services or platforms for our recruitment.
- Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.

We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it's a scam. Report it immediately.

By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice