Network Consultant

Who we are VOIS Vodafone Intelligent Solutions is a strategic arm of Vodafone Group Plc creating value for customers by delivering intelligent solutions through Talent Technology Transformation As the largest shared services organisation in the global telco industry with 30 000 FTE our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group local markets and partner markets to simplify and drive growth With our strategic partner Accenture we work alongside our Vodafone customers other Telco and tech companies to drive transformation meet the challenges of our industry and ensure we stay relevant and resilient This partnership is a unique industry-first model which brings together the best of in-house and 3rd party capability We work with customers across 28 countries from 10 VOIS locations Albania Egypt Hungary India Romania Spain Turkey UK Germany Ireland and with a network of teams in Czech Republic Italy Greece and Portugal VOIS BeUnrivalled CreateTheFuture About this Role We are seeking a technically skilled and customer-focused Network Consultant to join our Global Service Desk ESD India - Business VOIS team This role is ideal for individuals with a strong foundation in networking protocols and technologies who are passionate about delivering exceptional service to premium customers in a 24 7 shift-based environment The position is based in Bangalore or Pune and involves direct interaction with global clients vendors and internal teams to ensure seamless fault resolution and service continuity What you ll do Provide Level 1 technical support for network faults performing diagnostics and root cause analysis Manage incidents and changes in alignment with ITIL standards ensuring SLA adherence Escalate issues appropriately to Level 2 engineers and other relevant teams Coordinate with vendors and third parties to prioritise and resolve customer-impacting issues Maintain proactive communication with customers including participation in bridge calls Handle multiple tasks efficiently including queue management and customer updates Ensure zero process misses and timely escalations based on business impact Who you are A graduate engineer BE BTech with a CCNA certification mandatory CCNP is a plus Minimum 1 year of experience in a Network Operations Centre NOC with a technical profile Strong understanding of routing protocols OSPF BGP EIGRP ISIS LAN switching VLANs STP PVST and WAN technologies ATM Frame Relay ISDN HDLC PPP Exposure to MPLS basics LDP TDP and TE is desirable Excellent communication and customer handling skills with the ability to manage global clients Fluent in English with a logical and methodical approach to troubleshooting A team player who thrives under pressure adapts quickly and is eager for growth What s in it for you Opportunity to work in a global customer-facing technical environment Exposure to diverse networking technologies and real-time fault resolution Collaborative work culture with cross-functional teams and international stakeholders Continuous learning and development through hands-on experience and certifications A dynamic role that builds both technical and interpersonal capabilities Not a perfect fit Concerned you may not meet every requirement Vodafone is committed to creating an inclusive workplace where everyone can thrive If you are excited about this role but your experience does not align exactly with every aspect of the job description you are encouraged to apply You may be the right candidate for this or another opportunity and the recruitment team will support you in exploring where your skills fit best What skills you will learn Advanced troubleshooting and diagnostics across complex network environments Effective communication and stakeholder management in high-pressure scenarios ITIL-based incident and change management practices Escalation handling and decision-making based on business impact Multi-tasking and queue management in a fast-paced service desk setting VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves No form of discrimination is tolerated This includes but is not limited to discrimination based on race colour age veteran status gender identity gender expression sexual orientation pregnancy maternity or parental status ethnicity disability religion or belief political affiliation trade union membership nationality citizenship indigenous status medical condition HIV status neurodiversity social origin cultural background marital or civil partnership status or socio-economic background Join Us At Vodafone we re working hard to build a better future A more connected inclusive and sustainable world As a dynamic global community it s our human spirit together with technology that empowers us to achieve this We challenge and innovate in order to connect people businesses and communities across the world Delighting our customers and earning their loyalty drive us and we experiment learn fast and get it done together With us you can be truly be yourself and belong share inspiration embrace new opportunities thrive and make a real difference Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud JDEnhancedByTARA Follow us on social media and StayConnected You can also chat with our employees to learn more about our projects Vodafone is committed to attracting developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business We actively encourage everyone to consider becoming a part of our journey