Network Consultant- Assistant Manager

3 weeks ago

Pune, India Vodafone Full time

Who we are

About this Role

We are seeking a technically skilled and customer-focused Network Consultant to join our Global Service Desk (ESD India – Business VOIS) team. This role is ideal for individuals with a strong foundation in networking, particularly Cisco technologies, and a passion for delivering exceptional service in a 24/7 shift-based environment. The individual will be the first point of contact for premium service customers, responsible for fault isolation, diagnostics, and escalation management.

What you’ll do

Initiate diagnostics and perform proactive analysis for network faults. Conduct root cause analysis for network alarms and escalate appropriately. Manage incidents throughout their lifecycle, ensuring SLA adherence. Transfer tickets to L2 engineers or relevant teams for resolution. Coordinate with vendors and third parties based on business impact. Communicate effectively with customers, including participation in bridge calls. Maintain queue management and multitask efficiently. Ensure zero misses on process and escalations. Sensitise faults/issues based on business impact and escalate within management.

Who you are

Education & Certification : BE/BTech in Engineering; CCNA certification is mandatory. Post-graduation in Advanced Networking is desirable. Experience : Minimum 1 year of NOC experience in a technical profile. CCNP is an added advantage. Skills :Strong understanding of routing protocols (OSPF, BGP, EIGRP, ISIS), LAN switching (VLANs, Trunking, STP, PVST), and WAN technologies (ATM, Frame Relay, ISDN, HDLC, PPP).Exposure to MPLS basics, LDP, TDP, TE is beneficial.Excellent communication and customer handling skills.Ability to multitask, work under pressure, and adapt quickly.Logical and methodical approach to troubleshooting.Fluent in English. Behavioural Traits : Team player, quick learner, innovation-driven, customer-obsessed, ambitious, and resilient under stress.

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