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Job Description

Ready to shape the future of work
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Assistant Manager-Contract Management
In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement Active user of Internet and online applications. You will be helping service agents in collating the information that they will provide you over the call/e-mail and create the billing schedules and on time billings of the projects, the information that you will save in system will be used as input for billing purposes.

Responsibilities
.Reviewing and should be analytic unbilled reports.
.Conducting calls with Project managers and discuss Project data.
.Gathering Billing related backups from Project Managers
.Project setup Validation per PO/Contract (ERP Charlie)
.Generating Invoices (Debit/credit/AR, etc.)
.Auditing of Project status
.Responsible to showcase strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment.
.Candidate should be comfortable with 24.7 shift timings.
.Ability to comprehend and communicate effectively with the customers (written & verbal)
.Articulate calls inputs from Service agents to share for billing requirements.
.Ensure correct inputs are done for billing details alignment of Headcount.
.Coordinating with billing team for any invoice generation
.Should be willing to work overtime and work on weekends.
.Ability to apply knowledge to real world scenarios.
.Strong work ethic displays the drive to learn new features or troubleshoot methods for their primary application.
.Support on Ad-hoc reports & Quarter Closing Activities

Minimum Qualifications
.University Graduate
.Excellent Oral and Written English Communication Skills.
.Previous experience in a customer service role chat/email/Billing
.Open to work in 24.7 window and rotational shifts
.Proficiency in Excel & PowerPoint.
.Ability to learn quickly, think independently, and develop new processes/analyses as required.
.Strong attention to detail.

Preferred Qualifications/ Skills
.Relevant years of support or experience with client contact
.Knowledge of Data acumen is a big advantage.
.Knowledge using BI tools is an added advantage

Why join Genpact
. Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
. Make an impact - Drive change for global enterprises and solve business challenges that matter
. Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
. Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
. Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.