BPO/Telecaller Jobs Opening in Spancore technology at Avinashi Road, Ganapathy, R S Puram, CoimbatoreLess
2 days ago
Job Summary: A BPO/Telecaller is a key point of contact between a company and its customers. Working primarily over the phone, the Telecaller is responsible for handling both inbound and outbound calls, addressing customer queries, promoting products or services, and ensuring customer satisfaction. The ideal candidate should possess excellent communication skills, a customer-focused mindset, and the ability to handle high-pressure sales environments or support-related situations.Key Responsibilities:1. Calling and Customer Communication: Make outbound calls to prospective customers to introduce and promote products or services. Handle inbound customer calls for support, queries, or complaints, depending on the project requirements. Respond promptly and professionally to customer inquiries, ensuring clear communication and resolution. Use predefined scripts or call flow guidelines to communicate effectively, while also personalizing calls when necessary. 2. Sales and Lead Generation: Identify customer needs and offer suitable product or service recommendations. Generate leads and follow up with interested customers to close sales. Upsell or cross-sell additional services or features to existing customers. Meet or exceed daily, weekly, and monthly sales or calling targets as assigned. 3. Customer Service and Problem Resolution: Provide accurate information to customers regarding products, services, billing, or technical support. Escalate unresolved issues to supervisors or relevant departments. Maintain a high level of empathy, patience, and professionalism, especially when dealing with frustrated customers. Ensure customer satisfaction through effective call handling and timely follow-ups. 4. Documentation and Reporting: Record customer interactions, feedback, and transactions in the CRM system accurately and promptly. Maintain detailed call logs, follow-up information, and outcomes. Prepare daily or weekly call and performance reports for supervisors. Share customer insights or recurring issues with the team for continuous process improvement.More information about this BPO/Telecaller JobPlease go through the below FAQs to get all answers related to the given BPO/Telecaller jobWhat are the job requirements to apply for this BPO/Telecaller job position? Ans: A candidate must have a minimum of fresher as an BPO/Telecaller What is the qualification for this job? Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE) What is the hiring Process of this job? Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.This BPO/Telecaller is a work from home job? Ans: No ,its not a Work from Home Job. How many job vacancies are opening for the BPO/Telecaller position? Ans: There are immediate 1 job openings for BPO/Telecaller in our Organisation.
12th Pass (HSE)
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Coimbatore, India Spancore technology Full timeData Entry Interview at SPANCORE TECHNOLOGY SPANCORE TECHNOLOGY is inviting candidates for interviews for a data entry position. Hiring both freshers and experienced candidates. What a Data Entry Job Entails A data entry job primarily involves inputting data into a computer system or other electronic formats. The work can include: · Typing...
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Coimbatore, India Spancore technology Full timeSpancore Technology’s BPO Voice Process hiring in Coimbatore:---Key Responsibilities: 1. Inbound Process Responsibilities: Handle incoming calls from customers and address their concerns or queries. Assist customers with service-related inquiries, technical support, complaints, billing issues, or order tracking. Maintain a calm, courteous tone during...
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Coimbatore, India Spancore technology Full timeWe Are Hiring – System Administrator Work Location: Gandhipuram, Coimbatore Position: System Administrator Key Responsibilities: * Install, configure, and maintain hardware, software, and network systems * Monitor system performance and troubleshoot issues * Perform routine maintenance and updates * Ensure data backups and system security measures are in...
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Coimbatore, India Spancore Technology Full timeImmediate Opening at Spancore Technology – BPO Voice Process! Are you looking to start or grow your career in the BPO industry? Join Spancore Technology, a fast-growing company offering exciting opportunities in Voice Process roles! Job Location: Gandhipuram, CoimbatoreThe ideal candidate will handle inbound and outbound calls, assist customers with...
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US Voice Process
2 days ago
Coimbatore, India Spancore technology Full timeWe Are Hiring – US Voice Process - Customer Support ExecutiveWork Location: Gandhipuram, Coimbatore Position: US Voice Process - Customer Support Executive Job Role & Responsibilities: * Handle inbound and outbound calls for US-based clients * Provide excellent customer service and support * Follow communication scripts and resolve queries efficiently *...
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Coimbatore, India Spancore Technology Full timeJob Opening – BPO Voice Process ExecutiveJob Location: Gandhipuram, CoimbatoreWe are hiring for BPO Voice Process Executive who will handle customer interactions via voice calls.This is a Voice Process job.Qualifications required* Minimum 12th pass or any graduate* Good communication skills (English or regional languages)* Freshers and experienced...
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Coimbatore, India Spancore Full timeJob Title: BPO Voice Process Location: Coimbatore, Tamil Nadu Job Type: Full-Time (Rotational Shifts may apply) Job Description: We are hiring enthusiastic and customer-focused individuals for the position of BPO Voice Process. If you have excellent communication skills and enjoy helping others, this is a great opportunity to join a growing team in...
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Coimbatore, India Spancore technology Full timeUS BPO voice process role at Spancore Technology, specifically for US/UK night shifts. This means you'll be working during the nighttime in India to align with business hours in the United States or United Kingdom. Here's what you need to know about this type of job: What to Expect · Work Schedule: Be prepared to work late nights or early...
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Coimbatore, India Spancore Technology Full timeWe're Hiring! | BPO Voice Process | Spancore Technology – Coimbatore Are you ready to launch your career in the BPO industry? Join Spancore Technology, a fast-growing company located in Gandhipuram, Coimbatore!Key Responsibilities1. Customer Interaction Handle inbound and outbound calls in a professional and polite manner. Understand customer...
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Coimbatore, India Spancore technology Full timeWe Are Hiring – BPO Voice Process ExecutiveWork Location: Gandhipuram, Coimbatore Key Responsibilities 1. Customer Interaction – Inbound Process Answer incoming calls from customers in a timely and professional manner. Listen carefully to understand the customer’s query or concern. Provide accurate information about products, services, and policies....
