E-commerce Support Specialist

2 weeks ago

India The House Of Mercier Full time

The House of Mercier is excited to offer a fantastic opportunity for an E-commerce Support Specialist position where you can work remotely from anywhere in the world This entry-level role is perfect for motivated individuals looking to enter the e-commerce sector with no prior experience needed As an E-commerce Support Specialist your main focus will be on assisting customers with their inquiries and ensuring they have a smooth and enjoyable shopping experience Join our energetic team dedicated to providing outstanding support to customers worldwide We provide comprehensive training to ensure you have all the tools needed to succeed in this role If you re enthusiastic about helping others and love the idea of remote work we encourage you to apply Key Responsibilities Respond to customer inquiries through email chat and social media regarding orders products and services Effectively resolve customer issues and complaints to ensure a high level of satisfaction Assist customers in navigating the online shopping experience providing support and guidance as necessary Process orders and manage returns following company policies Collect and communicate customer feedback to improve our services and offerings Engage in ongoing training sessions to enhance knowledge of the products and company practices Requirements A strong desire to learn about e-commerce and commitment to exceptional customer service Excellent communication skills both written and verbal Ability to work independently and effectively manage your time Basic computer literacy and familiarity with online shopping platforms A proactive approach to problem-solving and customer engagement Strong organizational skills to handle multiple inquiries simultaneously A reliable internet connection for remote work functions Benefits Health Care Plan Medical Dental Vision Retirement Plan 401k IRA Life Insurance Basic Voluntary AD D Paid Time Off Vacation Sick Public Holidays Family Leave Maternity Paternity Short Term Long Term Disability Training Development Work From Home Free Food Snacks Wellness Resources Stock Option Plan

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